Summary
Overview
Work History
Education
Skills
Timeline
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MUJINGA MUKUNA

ARLINGTON

Summary

Phlebotomy Supervisor offering many years of experience in team leadership and phlebotomy operations management. Highly effective at training and mentoring team members to provide exceptional care in all patient interactions. Seeking employment as a PRN Clinical Lab Assistant.

Overview

23
23
years of professional experience

Work History

Phlebotomy Revision Reviewer

Relias Health
06.2022 - Current
  • Proofread and edit phlebotomy material for training new employees.
  • Proofread and edit phlebotomy quizzes for trainees with efficiency.
  • Customized brand message to reach and capture target audience interest and drive engagement.
  • Edited and proofread drafts of articles and other documents.
  • Collaborated with nurses, laboratory technicians and trainers to enhance phlebotomy courses content.

Phlebotomy Supervisor

Parkland Health and Hospital System
10.2016 - Current
  • Upheld all compliance standards and kept team in line with requirements
  • Reviewed employee performance and developed improvement plans
  • Managed effective schedules to cover all department needs
  • Responded to on-call requests in a timely manner
  • Self-directed with astute judgment skills. High level of personal accountability
  • Initiated audit process to evaluate thoroughness of documentation and maintenance of departmental standards
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
  • Successfully participated in facility surveys and inspections made by authorized governmental agencies
  • Investigated and reported issues relating to patient safety and complaints, initiated and implemented successful corrective actions
  • Evaluated team's competencies through written assignments and examinations
  • Developed and achieved a practical program of training and retraining to improve team's customer service
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems

Clinical Lab Assistant

Medical City Afrlington
12.2014 - 12.2020


  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Collect blood samples with focus on accuracy and adherence to aseptic techniques.
  • Specimen processing.
  • Point of care testing.

Lead Phlebotomist

Parkland Health and Hospital System
11.2000 - 10.2016
  • Organized daily work based on collection priority
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
  • Contributed substantially to successful department JCAHO accreditation
  • Certified that equipment and supplies were properly maintained for quality patient care and safety
  • Reviewed documentation for compliance with requirements and accuracy of information
  • Closely collaborated with management team to make necessary improvements to work flow
  • Mentored new hires, resulting in stronger staff development and increased productivity

Education

MBA - Concentration in Healthcare

The University of Texas at Dallas
Richardson, TX
2018

M.D. -

University of Lubumbashi
Congo DR
1992

Bachelor of Science - Bio-medical Sciences

University of Lubumbshi
Congo, D R
1988

Skills

Excellent verbal and written communication with the ability to understand technical and medical terminology

Master of laboratory pre analytic phase; advanced phlebotomy, specimen processing

Point of care testing

Quality improvement competency

Support service excellent and service recovery goals

Performance improvements

  • Department leadership
  • Staff training
  • Adept at prioritizing/managing deadlines
  • Regulatory compliance
  • Independent judgment and decision making
  • Problem resolution capability
  • Fluent in English, French and Spanish( level 2)
  • Talented interviewer

Timeline

Phlebotomy Revision Reviewer

Relias Health
06.2022 - Current

Phlebotomy Supervisor

Parkland Health and Hospital System
10.2016 - Current

Clinical Lab Assistant

Medical City Afrlington
12.2014 - 12.2020

Lead Phlebotomist

Parkland Health and Hospital System
11.2000 - 10.2016

MBA - Concentration in Healthcare

The University of Texas at Dallas

M.D. -

University of Lubumbashi

Bachelor of Science - Bio-medical Sciences

University of Lubumbshi

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