Muktar Mohammed
Los Angeles,CA
Summary
Seasoned Sales and Marketing Manager with comprehensive background in strategic planning, market research, and team leadership. Proven ability to develop effective sales strategies, improve brand visibility, and increase revenue growth. Strengths include strong analytical skills, aptitude for fostering client relationships and team collaboration. Significant impact on previous roles includes driving innovation in marketing campaigns and improving sales performance.
Overview
20
20
years of professional experience
Work History
Sales and Marketing Manager
Glamorous General trading liability co
Los Angeles, California
01.2010 - Current
- Developed and implemented sales strategies to target potential customers.
- Created and distributed promotional materials to increase brand awareness.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
- Coordinated with marketing team to create effective campaigns for products or services.
Customer Service Executive
Marriott hotel
Houston, Texas
08.2004 - 08.2009
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Supported sales team members to drive growth and development.
Education
Associate of Applied Science - Construction Management
Italian Technical Institute ( Addis Ababa)
Addis Ababa Ethiopia 06-1993
Skills
- Sales Tracking
- Rapport and relationship building
- Brand-building strategies
- Team Leadership
- Strategic Planning
Timeline
Sales and Marketing Manager
Glamorous General trading liability co
01.2010 - Current
Customer Service Executive
Marriott hotel
08.2004 - 08.2009
Associate of Applied Science - Construction Management
Italian Technical Institute ( Addis Ababa)
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