Mukttar Obaid
Dearborn,MI
Summary
Driven Medical Assistant with a track record of enhancing patient care and streamlining workflow at Harper Woods Medical Pharmacy. Excelled in HIPAA compliance and customer service, significantly improving patient satisfaction. Demonstrated expertise in medical terminology and direct patient care, adept at addressing patient needs efficiently.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Get Well Urgent Care
01.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Manager
LaShish
02.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Pharmacy Technician
Harper Woods Medical Pharmacy
03.2022 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Bachelor of Science - Public Health
Wayne State University
Detroit, MI08.2025
Associate of Science - Science
Henry Ford College
Dearborn, MI08.2022
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- CPR
- Medical Terminology
- Direct Patient Care
Languages
Arabic
Native or Bilingual
Timeline
Pharmacy Technician
Harper Woods Medical Pharmacy
03.2022 - 08.2023
Medical Assistant
Get Well Urgent Care
01.2022 - Current
Manager
LaShish
02.2019 - Current
Bachelor of Science - Public Health
Wayne State University
Associate of Science - Science
Henry Ford College
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