Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Mule Laxman

Fort Wayne,IN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Service Desk Supervisor

Shri Delhi Maharastra Roadlines
01.2021 - 11.2021
  • Installed and configured operating systems and applications.
  • Optimized resource allocation by analyzing workload trends and adjusting staffing levels accordingly.
  • Ensured consistent delivery of high-quality support services through regular monitoring of KPIs and SLAs adherence.
  • Used internal software to process reservations, check-ins and check-outs.
  • Reduced average call wait times through effective scheduling adjustments based on historical data analysis.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Researched and identified solutions to technical problems.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

Master of Science - Industrial Management

Indiana Institute of Technology
Fort Wayne, IN
05.2023

Skills

  • Student Recruiting
  • Database Management
  • Student Recruitment
  • Client interaction
  • Policy understanding
  • Flexible Schedule
  • Higher Education Knowledge
  • Problem-Solving
  • Report Generation
  • Data Validation

Languages

Marathi
Full Professional
Telugu
Professional Working
Hindi
Full Professional
English
Full Professional

Timeline

Service Desk Supervisor

Shri Delhi Maharastra Roadlines
01.2021 - 11.2021

Master of Science - Industrial Management

Indiana Institute of Technology

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Mule Laxman