Munir Ebron
Summary
Knowledgeable customer service professional with proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership and problem-solving skills to maintain high productivity and morale.
Overview
4
4
years of professional experience
Work History
Shift Lead
Wawa
03.2026 - Current
- Oversaw daily operations, ensuring team consistently met Wawa's service standards and procedures.
- Coordinated shift schedules to align staffing levels with customer demand, enhancing service delivery.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Trained and mentored new staff on best practices for customer service and product handling.
- Managed inventory control, ensuring stock levels aligned with sales patterns and minimized waste.
- Facilitated communication between management and team members, strengthening collaboration and team cohesion.
Barista
Starbucks
01.2024 - 11.2025
- Delivered exceptional customer service in high-volume environment, fostering repeat patronage.
- Operated espresso machines and brewing equipment, ensuring quality beverages consistently met standards.
- Trained new baristas on drink preparation and customer engagement, enhancing team service quality.
- Managed inventory levels to maintain adequate stock and reduce waste, supporting operational efficiency.
- Collaborated with team to maintain cleanliness and organization of workspace, enhancing efficiency.
- Created a welcoming atmosphere by greeting customers warmly and addressing their needs promptly.
Retail Keyholder
CVS Pharmacy
05.2023 - 10.2024
- Supervised daily store operations, maintaining compliance with company policies and enhancing operational efficiency.
- Trained and mentored new staff, contributing to improved customer service and team effectiveness.
- Managed cash handling processes, maintaining accuracy in transactions and financial reporting.
- Implemented inventory management practices, achieving optimal stock levels and reducing waste.
- Rearranged racks and shelving based on seasonal planograms.
Sales Associate
Wawa
02.2022 - 12.2023
- Guided customers in locating products and addressing inquiries to elevate shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and maintaining financial integrity.
- Stocked shelves and organized merchandise displays to optimize product visibility and accessibility.
- Coordinated with team members to ensure cleanliness and organization of store, fostering a welcoming environment.
Education
High School Diploma -
Tech Friere Charter
Philadelphia, PAHealth Care Studies
Community College of Philadelphia
Philadelphia, PASkills
- Team leadership
- Inventory management
- Cash handling
- Communication skills
- POS deletions
- Quality assurance
Timeline
Shift Lead
Wawa
03.2026 - Current
Barista
Starbucks
01.2024 - 11.2025
Retail Keyholder
CVS Pharmacy
05.2023 - 10.2024
Sales Associate
Wawa
02.2022 - 12.2023
High School Diploma -
Tech Friere Charter
Health Care Studies
Community College of Philadelphia