Munir Ebron
Philadelphia,PA
Summary
Experienced customer service professional with 5 years of experience in customer-facing, leadership, and fast-paced environments. Skilled in clear communication, active listening, problem-solving, multitasking, and remaining calm under pressure. Dedicated to providing professional and compassionate service while effectively managing challenging situations. Seeking to transition into 911 dispatching, utilizing strong communication and critical-thinking skills to support emergency responders and serve the community.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Philadelphia, Pa
05.2023 - 07.2026
- Supervised store operations, ensuring adherence to safety standards for a secure environment.
- Trained and mentored new team members on pharmacy procedures, supporting effective onboarding and team integration.
- Managed inventory levels and coordinated stock replenishment processes to maintain optimal product availability.
- Executed opening and closing procedures while ensuring the store was prepared for daily operations.
- Handled customer inquiries and resolved issues efficiently and courteously.
Barista
Starbucks
Philadelphia
04.2024 - 08.2025
- Prepared and served high-quality beverages following standardized recipes.
- Provided exceptional customer service to enhance the guest experience.
- Maintained cleanliness and organization of workstations and equipment.
- Operated cash register and processed transactions accurately.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Stocked inventory and restocked supplies as needed throughout shifts.
Sales Associate
Wawa
Glenside, Pennsylvania
02.2021 - 04.2022
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and selections.
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness and organization of store displays.
- Followed safety protocols while handling food and beverages.
Education
Associate of Science - Dental Hygiene
Community College of Philadelphia
Philadelphia, PA 08.2026 - 08.2026
Tech Freire Charter School
Philadelphia, Pa Some College (No Degree) - Gender Studies
Thomas Jefferson University
Philadelphia, PASkills
- Inventory management
- Employee training
- Microsoft Word and POS
- Troubleshooting
- Detail orientation
- Multitasking
- Verbal & Written Communication
- Conflict resolution techniques
Timeline
Associate of Science - Dental Hygiene
Community College of Philadelphia
08.2026 - 08.2026
Barista
Starbucks
04.2024 - 08.2025
Shift Supervisor
CVS Pharmacy
05.2023 - 07.2026
Sales Associate
Wawa
02.2021 - 04.2022
Tech Freire Charter School
Some College (No Degree) - Gender Studies
Thomas Jefferson University