Munira Chippa
Newark,DE
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
PNB Pariba
Mumbai
01.2008 - 07.2014
- Answered customer inquiries via phone, email, and chat.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conducted regular follow-up calls with customers after resolving their issues.
- Mentored junior team members and managed employee relationships.
- Supported sales team members to drive growth and development.
Personal Loan Department
ING Vysya Bank
Mumbai , India
05.2002 - 12.2007
- Participated in community outreach events aimed at educating consumers about personal finance topics.
- Set up debt payment plans based on client credit, income and assets.
- Evaluated risk associated with each loan application by analyzing creditworthiness and collateral value.
- Prepared loan documents for accuracy prior to closing process.
- Performed verification of customer's employment status, income level, debt-to-income ratio, and other factors to ensure compliance with regulatory standards.
- Updated client account information and records in company databases.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Located and suggested loan packages that met client needs and priorities.
- Conducted credit analysis and approved or denied loan applications based on credit history, income, and other criteria.
- Identified valuable solutions for customers with credit problems.
- Educated customers on loan options available to them such as fixed rate mortgages, adjustable rate mortgages.
Education
High School Diploma -
SNDT
Mumbai , India 03-1998
Skills
- Appointment scheduling
- Receiving support
- Positive and professional
- Customer relations
- Microsoft outlook
- Administrative support
- Call management
- Relationship building
Timeline
Customer Service Representative
PNB Pariba
01.2008 - 07.2014
Personal Loan Department
ING Vysya Bank
05.2002 - 12.2007
High School Diploma -
SNDT