Munoz Brown
Killeen,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Secretary III
Killeen ISD
Killeen, TX
09.2023 - 10.2025
- Coordinated daily office activities, ensuring timely communication and smooth operations across departments.
- Managed schedules and appointments, prioritizing tasks to optimize time management for executive staff.
- Developed and maintained filing systems, promoting organization and easy access to important documents.
- Responded promptly to inquiries, delivering exceptional customer service to students, parents, and staff members.
- Streamlined workflows by implementing best practices in document management, enhancing overall office productivity.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Sr. Legal Processing Specialist
st National Bank Texas
10.2022 - 01.2023
- Organized information by using spreadsheets, databases or word processing applications.
- Established and evaluated performance objectives and benchmarks.
Senior Wires Process Specialist
National Bank Texas
09.2021 - 10.2022
- Used simulation modeling, data analytics and scheduling tools to develop options for improving logistics operations.
- Implemented lean six sigma standards to optimize procedures.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
Senior Dispute Chargeback Specialist
National Bank Texas
06.2019 - 09.2021
- Gathered data to formulate appropriate replies for information requests.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Medicare Customer Service Representative
General Dynamics Information Technology
Chester, Virginia
09.2014 - 02.2015
- Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Responded to member questions regarding plan benefits and provisions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Prevented key account losses by researching discrepancies and correcting problems.
Medicare Customer Service Representative
Centers for Medicare and Medicaid Services, General Dynamics
Chester, Virginia
12.2013 - 12.2014
- Responsible for: providing knowledgeable responses to telephone inquiries in a courteous and professional manner, maintaining a current understanding of the processing procedures to respond to numerous phone inquiries, employing the Privacy Act as it relates to the confidentiality of information released, responding to telephone inquiries within the departmental goals for quality, schedule adherence and average handle time, reviewing and maintaining Empower on a daily basis and reporting any errors immediately, timely reporting system issues to supervisor or appropriate parties, completing Deltek timesheets on daily basis before the end of shift
- Maintaining up-to-date knowledge of CMS regulations and policies as they apply, conducting referrals to the Social Security Administration for replacement Medicare cards, change of address, Medicare eligibility and enrollment, providing information on general Medicare eligibility and information (e.g
- General Enrollment Period and the Special Enrollment Period), providing information on Medicare Prescription Drug Plans (enrollment & coverage) and enrolled callers in Medicare Prescription Drug Plans.
Customer Service Representative
Food Lion Supermarkets
Chester, Virginia
08.2013 - 08.2014
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Office Administrator
Advantastaff
Chester, Virginia
06.2012 - 10.2012
- Processed financial documents, contracts, expense reports and invoices.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and managed budgets for travel, training and teambuilding activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
Medicare Customer Service Representative
Vangent Information Technology of Chester
Virginia
09.2011 - 12.2011
- Delivered patient information, appointment results and insurance information to other office staff for reporting and billing purposes.
- Handled new enrollments by entering customers' data and reviewing information.
Medicare Customer Service Representative
Centers for Medicare and Medicaid Services, Vangent of
Chester, Virginia
12.2010 - 12.2011
- Responsible for: providing knowledgeable responses to telephone inquiries in a courteous and professional manner, maintaining a current understanding of the processing procedures to respond to numerous phone inquiries, employing the Privacy Act as it relates to the confidentiality of information released, responding to telephone inquiries within the departmental goals for quality, schedule adherence and average handle time, reviewing and maintaining Empower on a daily basis and reporting any errors immediately, timely reporting system issues to supervisor or appropriate parties, completing Deltek timesheets on daily basis before the end of shift
- Maintaining up-to-date knowledge of CMS regulations and policies as they apply, conducting referrals to the Social Security Administration for replacement Medicare cards, change of address, Medicare eligibility and enrollment, providing information on general Medicare eligibility and information (e.g
- General Enrollment Period and the Special Enrollment Period), providing information on Medicare Prescription Drug Plans (enrollment & coverage) and enrolled callers in Medicare Prescription Drug Plans.
Teller
Defense Commissary Agency
Baumholder, Germany
04.2007 - 11.2009
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Resolved problems or discrepancies concerning customers' accounts.
- Reported daily averages and shortages to operations department.
Teller
Defense Commissary Agency
Baumholder, Germany
12.2006 - 12.2008
- Responsible for: counting change fund, setting up cash drawers, and verifying the accuracy of each drawer
- Turning on the master cash control processor and setting up the office terminals for the day’s business
- Issuing change to cashiers
- Operating cash register, as needed
- Periodically checking cash register drawers to prevent extensive fund accumulation
- Bagging and sealing cash and checks for secure pick up and deposit
- Verifying cashier records against total of change funds and sales records.
Payroll Clerk
US Army Morale, Equipment Checkout Center
Fort Hood, Texas
12.1995 - 12.1999
- Responsible for: Compiling payroll data, and entering data or computing and posting wages, and reconciling errors, to maintain payroll records, using computer or calculator
- Compiling payroll data, such as hours worked, sales or piecework, taxes, insurance, and employee identification number, from time sheets and other records
- Preparing computer input forms, entering data into computer files, or computing wages and deductions, using calculator, and posting to payroll records
- Reviewing wages computed and correcting errors to ensure accuracy of payroll
- Recording changes affecting net wages, such as exemptions, insurance coverage, and loan payments for each employee to update master payroll records
- Recording data concerning transfer of employees between departments
- Preparing periodic reports of earnings, taxes, and deductions
- Keeping records of leave pay and nontaxable wages
- Preparing and issue paychecks.
Education
A.A.S - Medical Office Management
Kaplan University
Orlando, FL02-2010
M.S.M - Human Resource Management
Strayer University
Midlothian, VA09-2017
B.S - Health Care Administration
Ashford University
Des Moines, IA04-2014
Skills
- Verbal and Written Communication
- Teamwork and Collaboration
- Problem-Solving
- Data Entry
- Information Verification
- Proofreading and Editing
- Appointment scheduling
- Office administration
- Verbal and written communication
- Keyboarding skills
- File management
- Organization
Certification
Lean Six Sigma
Timeline
Secretary III
Killeen ISD
09.2023 - 10.2025
Sr. Legal Processing Specialist
st National Bank Texas
10.2022 - 01.2023
Senior Wires Process Specialist
National Bank Texas
09.2021 - 10.2022
Senior Dispute Chargeback Specialist
National Bank Texas
06.2019 - 09.2021
Medicare Customer Service Representative
General Dynamics Information Technology
09.2014 - 02.2015
Medicare Customer Service Representative
Centers for Medicare and Medicaid Services, General Dynamics
12.2013 - 12.2014
Customer Service Representative
Food Lion Supermarkets
08.2013 - 08.2014
Office Administrator
Advantastaff
06.2012 - 10.2012
Medicare Customer Service Representative
Vangent Information Technology of Chester
09.2011 - 12.2011
Medicare Customer Service Representative
Centers for Medicare and Medicaid Services, Vangent of
12.2010 - 12.2011
Teller
Defense Commissary Agency
04.2007 - 11.2009
Teller
Defense Commissary Agency
12.2006 - 12.2008
Payroll Clerk
US Army Morale, Equipment Checkout Center
12.1995 - 12.1999
M.S.M - Human Resource Management
Strayer University
B.S - Health Care Administration
Ashford University
A.A.S - Medical Office Management
Kaplan University
Lean Six Sigma
Yellow