Muqadas Quraishi
El Cajon,CA
Summary
Dedicated Customer Service professional, with a strong background and experience of over 10 years in the Airline field. Committed to improving overall customer experience and satisfaction through personal attention and energetic engagement. Skilled at creating a rapport quickly with team members and customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Facilities Coordinator/Home Health Manager
Narbonne Living
Los Angeles, CA
03.2024 - 04.2025
- Coordinated facility maintenance schedules to optimize operational efficiency.
- Managed vendor relationships to ensure timely delivery of supplies and services.
- Oversaw space planning initiatives to maximize utilization of office resources.monitored residents vitals, booked any appointments, called pharmacy, arranged ambulances when needed, and Monitored patients overall health and well being
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
Cargiver
Own Family (mother)
3851 Keystone Avenue
01.2024 - 01.2025
- Assisted with daily living activities, ensuring comfort and safety.
- Managed medication schedules to promote adherence and well-being.
- Developed personalized care plans based on individual needs and preferences.
- Provided companionship, fostering emotional support and engagement.
Family Support Specialist
Home Start
El Cajon, CA
10.2022 - 10.2023
- Provided case management services to families in need of assistance.
- Developed and implemented individualized service plans for clients.
- Conducted home visits to assess family dynamics and needs.
Customer Service Representative
Sheraton Hotel & Resorts
Carlsbad, CA
05.2022 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Reservation Agent/ HR
My Trip Travel
New Delhi, India
05.2019 - 02.2020
- Answered general telephone or email inquiries when applicable and refer calls to the appropriate staff person
- Issued flight tickets and guided passengers to purchase best fares or the timing of all airlines
- Made daily record of all ticket reservation to hr and account
- Made online tickets
- Etc
Nurse Assistant /Receptionist
Orthostar Hospital
New Delhi, India
06.2019 - 09.2019
- Took care of the patients and assisting them when they are injured or have severe pain
- Assessed and planned nursing care requirements
- Took patient’s blood samples, pulse readings, and temperatures
- Provided emotional support to patient and relatives
- Arranged doctor’s appointments via online or telephony
- Clerk task, answering phone calls, greeting patients and visitors, and scheduling appointments in a professional and timely manner.
Flight, Safi Airways Kabul
Afghanistan
12.2016 - 06.2017
- Attended pre-flight briefings on details of the flight
- Ensured that adequate supplies of refreshments and emergency equipment are on board
- Demonstrate the use of safety and emergency equipment
- Ensure all passengers have seatbelts fastened and ensure other safety requirements are met
- Served, and sometimes sold, beverages, meals, or snacks
- Administered first aid to passengers or coordinate first aid efforts, when needed
- Directed passengers in case of emergency
Marketing Officer
Smart GrouP, AWDP
Afghanistan
01.2013 - 06.2014
- Answered general telephone or email inquiries when applicable and refer calls to the appropriate staff person
- Typed correspondence, other documents and prepare them for signature and maintained filing system
- Control office supplies, saleable technical material, publications inventories and manuals/rulebooks
- Maintained membership database and met sales representatives and gather information
- Maintained and control inventory of teaching and office materials, managed all orders and maintain appropriate records
- Responsible for the security of the building in conjunction with the Administrative/Finance
- Manager
Assistant
USAID Kabul
Afghanistan
10.2011 - 03.2012
- Prepared three reports, tables, charts etc., applying technical skills and knowledge in formatting and presentations
- Assisted with routine follow-up action on support issues, including HR, Finance, Procurement and
- Logistics as required
- Established and maintained a comprehensive filing system to capture all program related files and documents
- Collected and processed of time sheets and other administrative forms of staff
- Assisted with the arrangement and hosting of internal meetings, ensuring external guests are received and catered for in an appropriate manner
- Performed other duties as required by the Head of Programs.
Education
Diploma -
Rabiabalkhi High School
Kabul01.2006
Grossmont College in Progress
El Cajon, CABachelor of Science - Law
Donya University
Kabul Afghanistan01.2014
Skills
- Competent Presentation Skills
- Proficiency in
- Microsoft Office Suite
- Microsoft Windows (Various versions)
- Software installation and HD partitioning skills
- MCTS-Microsoft Certified Technology Specialist (Windows 7)
- Network and A Hardware
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
Driving license
first Aid
ESL Certificate
Security and Safety
IT
Hardware
office Package
Languages
English
Professional Working
Interests
- Community Cleanup
- I enjoy helping others and giving back to the community
- Youth Development Programs
- Participating in cultural exchange programs and homestays
Timeline
Facilities Coordinator/Home Health Manager
Narbonne Living
03.2024 - 04.2025
Cargiver
Own Family (mother)
01.2024 - 01.2025
Family Support Specialist
Home Start
10.2022 - 10.2023
Customer Service Representative
Sheraton Hotel & Resorts
05.2022 - 08.2022
Nurse Assistant /Receptionist
Orthostar Hospital
06.2019 - 09.2019
Reservation Agent/ HR
My Trip Travel
05.2019 - 02.2020
Flight, Safi Airways Kabul
12.2016 - 06.2017
Marketing Officer
Smart GrouP, AWDP
01.2013 - 06.2014
Assistant
USAID Kabul
10.2011 - 03.2012
Grossmont College in Progress
Diploma -
Rabiabalkhi High School
Bachelor of Science - Law
Donya University