Summary
Work History
Education
Skills
Accomplishments
Timeline
Other
Training
References
Other
Training
References
Generic

Murali Mahalingam

Cupertino,US

Summary

Global CIO • AI Product Leader • VP of Data & Technology

A seasoned executive with over 25 years of distinctive experience in Information Technology, Product Development, and Entrepreneurship. As the founder of two successful AI/ML/NLU companies, have spearheaded product development from vision to market launch. Also recognized as a transformative and visionary figure in the tech industry with a history of building systems and infrastructure that has yielded tangible results. Additionally, have demonstrated the ability to identify market gaps, analyze competition, and translate innovative ideas into thriving businesses.

Work History

Senior Vice President of AI Business

Eltropy
05.2022 - Current

Eltropy is a provider of AI-powered Unified Digital Conversations platform for community financial institutions.

  • P&L leader for AI business and grew revenues by 8X in 18 months.
  • Responsible for AI vision, product strategy, product development, product marketing, and customer acquisition.
  • Evangelized and marketed AI solutions to banks and credit union customers, prospects, and partners.
  • Speaker at technology conferences and thought leader in industry.

Chief Executive Officer/Chief Product and Technology Officer

Marsview.ai
01.2019 - 05.2022

Marsview.ai is a world-class AI platform for conversation intelligence in contact centers.

  • Founder, CEO, and head of sales and product management.
  • Established foundational processes for business operations to drive company growth and increase market share and profitability.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Built a capital-efficient business and spearheaded the merger with Eltropy, a leader in Digital Communications platforms for financial institutions.

Chief Strategy Officer

Razorthink
09.2017 - 12.2018

Razorthink is an AI data science company for financial institutions to predict customer behaviors.

  • Formulated and executed strategic initiatives to improve AI product offerings.
  • Led the development of Machine Learning (ML) models for churn prediction, and loan default predictions for large banks and financial institutions.

General Manager, CIO, Technology Infrastructure

ICICI Bank
02.2014 - 11.2016

ICICI Bank is the largest private bank in India.

  • Served as CIO and head of technology management and infrastructure with board-level responsibilities.
  • Developed multi-year IT strategy for ICICI Bank with an execution plan for transformational investments to drive growth.
  • Directly involved in driving digital initiatives, home-grown innovation, infrastructure upgrades, enterprise architecture, data center expansion, and next-generation banking over social, mobile, internet, and cloud. Involved in the launch of various digital banking products, mobile banking solutions, data analytics systems, fraud management systems, infrastructure monitoring, and application performance management systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Formulated policies and procedures to streamline operations.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Site Leader and IT Head

NetApp
12.2011 - 02.2014
  • IT leadership and site governance; Applications development and delivery; Remote infrastructure operations and data center management; Organizational development.

Head of Information Technology

Aruba Networks
01.2007 - 06.2011
  • IT strategy, planning, and architecture; Business systems and applications; Global infrastructure and operations; End-user operations for headquarters and regional offices.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Interacted and negotiated with vendors, outsourcers, and contractors to secure products and services.
  • Guided organizational technology strategy and roadmaps.

Director, Business Operations, IT

Juniper Networks
05.1999 - 01.2007
  • Responsible for all front-office systems and processes supporting business functions such as Sales, Channels, Customer Service and Marketing and back-office systems supporting Global Sales Operations, Finance, Manufacturing, Product development

IT Technical Manager

Sun Microsystems
02.1995 - 05.1999
  • Responsible for managing and delivering key business processes and systems for Sales, Finance and Operations organizations

Education

Master of Science - Computer Science

University of Bridgeport
CT
01.1992

Bachelor of Science - Engineering Technology

Birla Institute of Technology And Sciences
Pilani
01.1991

Skills

  • Digital Transformation
  • Artificial Intelligence, ML, DL, NLU, LLM, GPT
  • Enterprise Architecture
  • Data Center Operations
  • Public/Private/Hybrid Cloud
  • Disaster Recovery
  • Vendor Management
  • Compliance & GDPR
  • Business Process and Analysis
  • Cybersecurity and Infosec Operations

Accomplishments

  • CIO turned tech entrepreneur with two successful AI/NLP companies with multi-million dollar exits.
  • Received an award from RBI Governor Raghuram Rajan for excellence in Evangelizing Technology Adoption for the year 2014 (http://www.idrbt.ac.in/BTA_2014-15.html)
  • Inducted into the CIO Power List 2015 - The list of most INFLUENTIAL IT Leaders in India (http://www.ciopowerlist.com/gallery.html)
  • Awarded by Oracle Corporation for leadership in Infrastructure Transformation at the Oracle Open World 2015 (http://www.oracle.com/us/corporate/awards/leadership/leadership-infrastructure-info-2240599.html)
  • Core member of the Cyber Security Task Force formed by NASSCOM-DSCI for the Prime Minister’s office in 2015 participating in policy development for creation of cyber security industry in India (https://www.dsci.in/taxonomypage/1182)
  • Advisor to several technology startups that are growing rapidly.
  • Active member of the CIO community and a panelist/speaker at various technology conferences and events.

Timeline

Senior Vice President of AI Business

Eltropy
05.2022 - Current

Chief Executive Officer/Chief Product and Technology Officer

Marsview.ai
01.2019 - 05.2022

Chief Strategy Officer

Razorthink
09.2017 - 12.2018

General Manager, CIO, Technology Infrastructure

ICICI Bank
02.2014 - 11.2016

Site Leader and IT Head

NetApp
12.2011 - 02.2014

Head of Information Technology

Aruba Networks
01.2007 - 06.2011

Director, Business Operations, IT

Juniper Networks
05.1999 - 01.2007

IT Technical Manager

Sun Microsystems
02.1995 - 05.1999

Master of Science - Computer Science

University of Bridgeport

Bachelor of Science - Engineering Technology

Birla Institute of Technology And Sciences

Other

Domain Knowledge

  • Infrastructure & Operations: Knowledge and experience in data center operations, server and storage strategies, and administration, Network design and management, Virtualization technologies, Telecom optimization, and Global infrastructure and helpdesk support. Working knowledge of ITIL v3 standards and procedures for IT Service Management and Operations
  • Banking: Core banking, Payment gateways, Credit/Debit card management, Anti-money laundering and lending management
  • Sales: Account management, Lead to Quote, Order Management, Compensation Planning, Product Configurations, Sales Forecasting, Pricelist management, Channel management and Point-of-sale
  • Manufacturing/Operations: MRP, MPS, Demand Planning and Forecasting, Contract Manufacturing Management, Logistics and Distribution, Purchasing, Product Life-cycle Management and New Product Introduction (Phase Exit process)
  • Finance: Revenue Recognition, Corporate Finance, GL, AP, AR, Assets
  • Services: Entitlements, Installed base management, Service Contract Management, Customer Relationship Management
  • Web: Intranet/Extranet application environments, Web site management and branding
  • Management: Global IT Operations, Vendor Management, Business Consulting and Offshore partner management, Project/Portfolio Management

Training

IBM BlueMix Cloud Development (2015) VMware vSphere 5.0 administration (2012) Diploma from Sun University offered mini-MBA program for managers (1998) Art of Presentation - Presentation skills for Managers (2005) Lean Manufacturing and Supply-chain Management (2006) SAP Sales & Distribution/FICO Training (2008)

References

  • Former Global CTO H&M, P&G, Coca-Cola (https://www.linkedin.com/in/alanboehme/)
  • Executive Director, ICICI Bank (https://www.linkedin.com/in/rakesh-jha-3a5b57/)
  • CFO at Palo Alto Networks, Confluent, Stripe https://www.linkedin.com/in/steffantomlinson/

Other

  • Comprehensive understanding of NLP, ML, deep learning, neural networks, and related AI technologies.
  • Real-world experience with Large Language Models (LLMs), Chatbot technologies, and Natural Language Understanding.
  • Proficiency in AI & ML tools, platforms, and libraries.
  • Solid understanding of programming languages such as Python, Java, and SQL/NOSQL technologies.

Training

AI, Deep Learning, Large Language Models, NLU, NLP, IBM BlueMix Cloud Development (2015), VMware vSphere 5.0 administration (2012), Diploma from Sun University offered mini-MBA program for managers (1998), Art of Presentation - Presentation skills for Managers (2005), Lean Manufacturing and Supply-chain Management (2006), SAP Sales & Distribution/FICO Training (2008)

References

  • Former Global CTO H&M, P&G, Coca-Cola (https://www.linkedin.com/in/alanboehme/)
  • Executive Director, ICICI Bank (https://www.linkedin.com/in/rakesh-jha-3a5b57/)
  • CFO at Palo Alto Networks, Confluent, Stripe https://www.linkedin.com/in/steffantomlinson/

Similar Profiles

CREATE PROFILE
Murali Mahalingam