Muriel Mendez
Katy,TX
Summary
Dedicated Auto Body customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
CBM Collision LLC
08.2019 - Current
- Utilized cost-estimating CCC1 software to streamline estimating processes and produce accurate and reliable estimates.
- Reviewed and approved part invoices.
- Automated payroll
- Investigated claims to check payment status.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Resolved problems related to auto repairs and claims.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Interacted well with customers to build connections and nurture relationships.
Medical Receptionist
Dr. Ifthekar Unnissa
01.2009 - 03.2017
- Efficiently processed patient check-ins, confirmed insurance details, handled payment transactions, and maintained up-to-date account records
- Directed incoming calls with discretion, ensured accurate message relay, or routed calls to relevant staff members as necessary
- Coordinated the scheduling of diagnostic tests and medical procedures in alignment with physician directives, utilizing a foundational understanding of medical terminology.
Medical Office Assistant
Dr. Jamaluddin Ahmed
05.2004 - 06.2007
- Managed electronic medical records and coordinated patient care by scheduling appointments, tests, and procedures, ensuring efficient office workflow and patient satisfaction
- Maintained confidentiality and accuracy in handling patient information, and facilitated insurance claims processing to support patient access to healthcare services.
Education
Education -
Houston Community College
Houston, TX05.2026
High School Diploma - undefined
Stratford High School
Houston, Texas05.2004
Skills
- Problem-Solving
- Multitasking
- Conflict Resolution
- Effective Communication
- Bilingual
- CCC1 and Mitchell
- Vehicle Claims
- Detail Oriented
- Excellent Costumer Service Skills
Languages
Spanish
Native or Bilingual
Software
CCC1
Timeline
Customer Service Representative
CBM Collision LLC
08.2019 - Current
Medical Receptionist
Dr. Ifthekar Unnissa
01.2009 - 03.2017
Medical Office Assistant
Dr. Jamaluddin Ahmed
05.2004 - 06.2007
Education -
Houston Community College
High School Diploma - undefined
Stratford High School
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