Muriel Smith
Loves Park,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Champs Sporting Goods
10.2019 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
OPPS MANAGER
Fed Ex Ground
01.2019 - 10.2023
- oversaw package handlers as they loaded packages on to the trucks for deliveries
- Oversaw package handlers as they unloaded trailers
- assisted in loading the amazon trailers
- dispatched drivers and ran the tug line
Education
High School Diploma -
New Life Christian Academy
Rockford, IL06.2012
Skills
- Employee Scheduling
- Task Delegation
- Recruiting and Interviewing
- Retail Operations
- Operations Management
- Team Motivation
Timeline
Assistant Manager
Champs Sporting Goods
10.2019 - Current
OPPS MANAGER
Fed Ex Ground
01.2019 - 10.2023
High School Diploma -
New Life Christian Academy