Muriel Weaver-Dowdy
Olathe
Summary
FinTech and operations leader with experience spanning from banking operations and mortgage lending to financial technology and merchant services. Proven success in managing teams, optimizing workflows, and ensuring compliance while delivering best-in-class client service. Skilled in integrating financial technology solutions, streamlining onboarding processes, and building cross-functional partnerships between sales, product, and risk teams. Detail-oriented, adaptable, and passionate about creating seamless financial experiences for clients and teams alike.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Merchant Implementation Operations Lead
BASYS Processing
Lenexa, KS
09.2022 - Current
- Own the end-to-end merchant onboarding lifecycle from signed application through first transaction and funding, ensuring speed, accuracy, compliance, and a high-quality customer experience while supporting underwriting, solution design, and implementation
- Drive cross-functional alignment across Sales, Product, Integrations, Risk & Compliance, Finance, and banking partners to clarify requirements, resolve dependencies, and ensure seamless execution throughout onboarding
- Analyze onboarding data, support trends, and CRM feedback to identify process gaps and implement workflow improvements that enhance efficiency, reduce friction, and improve overall merchant experience
- Lead integration strategy and onboarding standards by partnering with internal teams and external software providers to evaluate API capabilities and system compatibility; navigate non-preferred vendor challenges and resolve complex VAR implementations and escalations
- Serve as a key escalation point, performing root cause analysis and delivering long-term solutions to complex onboarding and technical issues while improving processes and reducing repeat challenges
- Develop and scale a high-performing team through coaching, training, and structured development, building strong product and process knowledge while fostering accountability, collaboration, and continuous improvement
Sr. Mortgage Broker
United Fidelity Funding Express
Leawood, KS
07.2019 - 09.2022
- Provide exceptional customer service by addressing client inquiries, explaining loan options, and offering advice throughout the loan lifecycle
- Ensure timely and accurate completion of loan documentation and processing, adhering to company policies, industry regulations, and deadlines
- Stay current with industry trends, compliance regulations, and best practices to incorporate into training programs and ensure team success
Mortgage Operations Manager
United Fidelity Funding Express
Leawood, KS
07.2019 - 09.2022
- Functioned as a subject matter expert and escalation resource, evaluating complex loan scenarios, identifying solution paths, and driving informed decisions to advance loans to closing
- Led daily operations of the loan processing team, ensuring timely, accurate closings while balancing customer experience, compliance, and pipeline performance
- Led daily operations of the loan processing team, ensuring timely, accurate closings while balancing customer experience, compliance, and pipeline performance
- Collaborated cross-functionally with underwriting, processing, and closing teams to streamline workflows, resolve issues, and deliver a seamless end-to-end customer experience
Sr. Loan Officer
Mortgage Lenders of America/Zillow Home Loans
Leawood, KS
11.2015 - 07.2019
- Built and expanded a strong referral network of real estate agents and industry partners, generating consistent loan opportunities and supporting sustained business growth
- Managed a high-volume pipeline of residential loan applications, effectively prioritizing competing deadlines to ensure consistent, on-time closings
- Partnered closely with underwriting to proactively resolve loan conditions, keeping deals on track and minimizing delays to approval and funding
- Reviewed and processed complex loan applications with a focus on accuracy, completeness, and regulatory compliance, ensuring smooth and efficient closings
Education
Bachelor of Arts - Marketing Management
University of Missouri - Kansas City
Kansas City, MO05-2009
Skills
- Banking & Financial Operations: Compliance, Risk Management, Loan Processing, Account Onboarding & Implementation, Process Improvement
- Leadership & Training: Team Development, Performance Coaching, Process Improvement
- FinTech Leadership: Software Integration, API Key Management, Payments Technology
- Technical: Merchant Services, Payment Systems, Data Analysis, Workflow Optimization Problem Solver
- Client-Facing Expertise: Relationship Management, Escalation Resolution, Consultative Sales Support
Certification
Mortgage Loan Officer, NMLS 1426575
Timeline
Merchant Implementation Operations Lead
BASYS Processing
09.2022 - Current
Sr. Mortgage Broker
United Fidelity Funding Express
07.2019 - 09.2022
Mortgage Operations Manager
United Fidelity Funding Express
07.2019 - 09.2022
Sr. Loan Officer
Mortgage Lenders of America/Zillow Home Loans
11.2015 - 07.2019
Bachelor of Arts - Marketing Management
University of Missouri - Kansas City