Summary
Overview
Work History
Education
Skills
Timeline
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Murietta Durrant Chandler

Miami,FL

Summary

Proven bartender with extensive experience at Carnival Cruise Line, adept in liquor, beer, and wine knowledge, and excelling in teamwork and professionalism. Enhanced guest satisfaction and loyalty through innovative cocktail creation and memorable service, significantly increasing repeat customer numbers. Demonstrates strong multitasking abilities and a professional appearance, leading to improved team efficiency and positive feedback on customer satisfaction surveys.

Overview

29
29
years of professional experience

Work History

Bartender

Carnival Cruise Line
04.1992 - 10.2020
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.



Education

High School Diploma -

Bethel High School SVG
Kingstown SVG

Skills

  • Liquor, beer, and wine knowledge
  • Menu Memorization
  • Professional Appearance
  • Strong multitasking
  • Fast Learner
  • Honest and Dependable
  • Teamwork and Professionalism
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance

Timeline

Bartender

Carnival Cruise Line
04.1992 - 10.2020

High School Diploma -

Bethel High School SVG

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Murietta Durrant Chandler