Murtaza Ahmadi
Colorado Springs,CO
Summary
Detail-oriented technician and network support with a proven track record in troubleshooting, customer education, and process improvement. Committed to enhancing customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Residential Cable Technician
Sigma Communications, Icn
Colorado Springs, CO
07.2025 - 11.2025
- Installed and serviced Comcast/Xfinity Wi-Fi modems, wireless and wired TV boxes, and residential landlines, ran outdoor and in-home coaxial cable systems to ensure optimal performance.
- Conducted troubleshooting for cable connectivity issues, enhancing customer satisfaction.
- Collaborated with team members to streamline installation processes and improve efficiency.
- Educated customers on equipment usage and service options, fostering positive relationships.
Residential Cable Technician
SkyConnect Communications LLC
Colorado Springs, CO
07.2024 - 05.2025
- Installed and serviced residential cable systems to ensure optimal performance.
- Conducted troubleshooting for cable connectivity issues, enhancing customer satisfaction.
- Collaborated with team members to streamline installation processes and improve efficiency.
- Educated customers on equipment usage and service options, fostering positive relationships.
APPS (Afghanistan Personnel & Pay System) Trainer
NETLINKS LTD
Kabul, Afghanistan
06.2019 - 08.2021
- Prepare the local server, configure it, load data, and test it.
- Configure network, setup connectivity, creating users and test users, PCs.
- Write reports about the issues, achievements, and challenges faced at the site on daily and weekly basis submitted to coordinators and managers.
- Complete pre-assessment, post assessment, and evaluate trainees during and after completion of the training.
- Contact training coordinators / helpdesk officers for resolving the issues during the OTS.
Network Engineer /Field Support Representative
Arianna Professional Logistic Services (APLS)
Kabul, Afghanistan
07.2016 - 12.2018
- Survey, install, configure, and troubleshoot Harris RF-7800W microwave radios, RF-7800H wide-band radios.
- Install, configure, and troubleshoot Cisco switches, routers, and Cisco phones.
- Configure and troubleshoot Wireless Messaging Terminal (WMT) server and configure Outlook.
- Ensure the proper use of all IT and communication equipment by users.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Point of contact between APLS, ANA (Afghan National Army) and the cooperating companies.
- Providing daily and weekly reports to the APLS managers and ANA.
- Providing training for the end users and client satisfactions.
Education
Bachelor of Science - Computer Science
Kabul University
Kabul, Afghanistan12-2015
High School Diploma -
Abdul Rahim Shaheed High School
Kabul. Afghanistan12-2011
Skills
- Network configuration
- Wireless networking
- IP networking
- Electrical safety
Languages
English
Full Professional
Dari
Native or Bilingual
Persian
Full Professional
Interests
- Playing Soccer
- Video Gaming
- Music
Timeline
Residential Cable Technician
Sigma Communications, Icn
07.2025 - 11.2025
Residential Cable Technician
SkyConnect Communications LLC
07.2024 - 05.2025
APPS (Afghanistan Personnel & Pay System) Trainer
NETLINKS LTD
06.2019 - 08.2021
Network Engineer /Field Support Representative
Arianna Professional Logistic Services (APLS)
07.2016 - 12.2018
Bachelor of Science - Computer Science
Kabul University
High School Diploma -
Abdul Rahim Shaheed High School