Murugesh reddiar
Queens village,NY
Summary
Accomplished manager with a proven track record at Dunkin' Donuts, enhancing team performance and sales through strategic planning and effective leadership. Skilled in inventory management and coaching, adept at driving results by optimizing resource allocation and fostering a culture of continuous improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
DUNKIN DONUTS
SEAFORD, NY
06.2016 - Current
Manager
Dunkin Donuts
Franklin Square, NY
01.2010 - 06.2016
- Managed high-pressure scenarios, driving team success and boosting sales.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Streamlined communication channels, improving information flow and decision-making speed.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Directed recruitment, hiring, and training of new staff members.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Education
Master of Science - Biochemistry
BHARATHIDASAN UNIVERSITY
TRICHY07-2007
Skills
- Marketing
- Sales management
- Trend analysis
- Inventory management
- Brand management
- Business development
- Strategic planning
- Schedule preparation
- Goal setting
- Decision-making
- Budget control
- Coaching and mentoring
- Time management
- Work prioritization
Languages
English
Full Professional
TAMIL
Full Professional
Certification
- Nassau County Department of Health
- Shift Management Training in Dunkin' Brand
Timeline
Manager
DUNKIN DONUTS
06.2016 - Current
Manager
Dunkin Donuts
01.2010 - 06.2016
Master of Science - Biochemistry
BHARATHIDASAN UNIVERSITY
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