Mushirah Sheppard
Salamanca,NY
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level position at Aira to help launch my career while achieving personal and company goals. I am a recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly, I am a highly-motivated, with a strong work ethic, adaptability, and exceptional interpersonal skills. I adapt even while unsupervised, quickly mastering new skills. I am a responsible and motivated student ready to apply my education in the workplace.
Overview
7
7
years of professional experience
Work History
Team Leader
CarrolsLLC
Salamanca, NY
06.2017 - Current
I have committed to delivering outstanding customer service, both in face-to-face interactions and through phone conversations. I have conducted regular performance reviews to access daily workflow and ensure adherence to my company's established policies and procedures.
I have collaborated with fellow management to coordinate operations and activities between shifts.
Motivating and empowering team members to enhance our customer satisfaction and loyalty, creating room for retention and growth. I assist in ensuring compliance with our workplace safety regulations, I have been promoted to a leadership position where I now provide coaching, constructive feedback, and the delegation of tasks to foster professional development and efficient completion of projects by the team.
Over the last six years, I have responded promptly and efficiently to customers needs, developing problem solving and conflict resolution skills.
I have managed daily inventory to facilitate successful material distribution, while mentoring new employees on new machine operations and safety training to avoid injuries.
Overall, I have exceeded customer satisfaction expectations by creatively solving problems and have been recognized by management for consistently delivering exceptional customer service. I have demonstrated a strong ability to follow both oral and written directions, as well as an ability to approach customers with effective interpersonal and people skills to enhance customer service.
Assistant Coach
Salamanca High School
Salamanca, NY
01.2020 - 06.2022
- Provided feedback to athletes on their performances in practices and competitions.
- Readied team to compete in tournaments and other special events.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
Education
Associate of Science - Individual Studies (AS)
Jamestown Community College
Jamestown, NY05.2024
Skills
- Client Service
- Technical Support
- Complaint Resolution
- Mentoring
- Quality Improvement
- Attention to Detail
- Team Check-Ins
- Giving Constructive Feedback
- Staff Training
- Safety Processes and Procedures
- Complex Problem-Solving
- Leadership
- Conflict Resolution
- Client Support
- Performance Improvement
Affiliations
I enjoy skateboarding and volunteering as a coach for high school athletics in my personal time
Languages
Sign Language
Limited
My Goals
It is my hope to acquire a job that allows for more mobility. Over the last six years, I have used my current job to get myself through High School and now Community College. I have just earned my associates degree and plan to move to Buffalo NY after acquiring a new full-time position that allows me opportunity to further my education at U.B. I am detailed, punctual, and appreciative of the consideration of this application. If considered for a position, I believe I would represent your growing company with respect, quality, and hospitality as I also grow myself over the next years.
Accomplishments
- Kim Riley
- Beatrice Rappoport Award
References
- Laurie Lafferty-John, PHONE: 716-378-3782
My high school track coach, who has become one of my
mentors as I have navigate the complexities of life.
Amber Markham, PHONE: 716-498-0087
General Manager, she has worked over me since my date of hire. She has been a witness of my work ethic and extra efforts put into creating a positive working environment.
Keith Jones. PHONE: 716-478-5476
My mentor from participating in high school wrestling, my old coach I feel is the best source to tell anyone about my work ethic, goals, and motivations. Keith, my mentor, is a successful coach and physical education teacher for Salamanca High School.
Timeline
Assistant Coach
Salamanca High School
01.2020 - 06.2022
Team Leader
CarrolsLLC
06.2017 - Current
Associate of Science - Individual Studies (AS)
Jamestown Community College
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