Muskan Khan
Bellmawr,NJ
Summary
My name is Muskan Khan and i am 23 years old. I’m currently a nursing major at CCC. I have working experience since 2017. I recently worked as Pharmacy technician at walgreens where i developed strong communication and computer skills including the ability to manage multiple tasks simultaneously, answer high volume calls and patients requests on a daily basis. Previous roles have showcased my experience in customer service and technology . I have technical expertise along with data entry , time management and problem solving skills. I have always had a positive attitude patience and empathy towards my employer and customers. I’m also a bilingual. I speak up to five languages from which i can fluently speak four languages that includes Pashto , Hindi , Urdu and English.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Mount Ephraim, NJ
07.2023 - 04.2024
- Verified dosages and measured medications for prescriptions
- Complied with state regulations to maintain safe, clean pharmacy
- Maintained patient confidentiality when handling records and sensitive data
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Prepared and processed medical insurance claim forms and records.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Managed filing of prescriptions, both electronically and manually.
- Received written / electronic prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Maintained accurate records of commuter data and updated them regularly.
- Answered High Volume calls during each shift.
Crew Member
Dunkin Donuts
Brooklawn, NJ
02.2022 - 07.2023
- Followed all safety and security procedures to reduce risks
- Handled customer complaints in a professional and courteous manner
- Placed orders into POS systems and handled cash and credit transactions
- Resolved customer complaints in a professional manner.
- Stocked shelves and cases with new or transferred
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained an organized work area to ensure efficient operations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Adhered to health department regulations regarding food handling procedures.
- Took orders from patrons and input selections into store computer system.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
Sales Representative
Dollar Tree
Brooklawn, NJ
06.2019 - 04.2022
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Developed and maintained relationships with key clients to ensure repeat business.
- Reset store displays for special events and seasonal merchandise changes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recognized security risks to properly handle situations.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Computer Skills
Education
High School Diploma -
Triton Regional High School
Runnemede06.2020
Nursing - Nursing
Camden County College
BlackwoodSkills
- Reading Comprehension
- Patient Profiles
- Medication Dispensation
- Customer Needs Assessments
- Patient Medical Histories
- Critical Thinking
Certification
Pharmacy Technician
Languages
Pashto Fluent, Urdu Fluent, Hindi Fluent, Punjabi Intermediate, English Fluent
Timeline
Pharmacy Technician
Walgreens
07.2023 - 04.2024
Crew Member
Dunkin Donuts
02.2022 - 07.2023
Sales Representative
Dollar Tree
06.2019 - 04.2022
High School Diploma -
Triton Regional High School
Nursing - Nursing
Camden County College