Mustafa Hisham
Dubai
Summary
Seeking an opportunity to contribute to a forward-thinking organization that values continuous learning and development. Aiming to leverage skills and maintain up-to-date knowledge of industry trends while actively supporting organizational growth. Highly motivated to be part of a dynamic team dedicated to achieving shared objectives and driving success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance
10.2022 - Current
- Scheduled, rescheduled, canceled, and confirmed appointments (e.g., clinician consultations, radiology, dental appointments) while ensuring accurate entry of demographic information into the medical software
- Acted as a liaison for patients and the health center, directing calls to other departments as needed
- Used good judgment in handling calls, especially urgent matters, and efficiently resolved problems
- Escalated calls to physicians, managers, or triage nurses when necessary
- Coordinated work among multiple departments
Developed Strategic Marketing Initiatives and Activities
FAS Global Co LTD.
06.2020 - 07.2022
- Implemented marketing plans, including print, broadcast, and online content
- Created advertising campaigns and supported marketing and design teams by coordinating and collating content
- Set up tracking systems for marketing campaigns and online activities
- Conducted market research to identify marketing opportunities and negotiated media coverage
- Directed all advertising efforts to appropriate channels and managed internal communication systems
- Strengthened the organization's brand across all media avenues
Education
Bachelor of Science - Business Administration
Omdurman Ahlia University
Omdurman, Sudan06.2018
Skills
- Microsoft word
- PowerPoint
- Data entry
- NCRM
- CRM Systems
- Flexible
- Collaborative
- Active listening
- Critical thinking
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Teleperformance
10.2022 - Current
Developed Strategic Marketing Initiatives and Activities
FAS Global Co LTD.
06.2020 - 07.2022
Bachelor of Science - Business Administration
Omdurman Ahlia University
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