Mustafa Kwara
Minneapolis,MN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
LaMettry’s collsion
Eden Prairie, Minnesota
08.2024 - Current
- Act as the dedicated point of contact for clients from vehicle drop-off through final delivery.
- Functioned as the primary liaison among collision center, customers, and insurance providers, facilitating communication and resolving issues.
- ensured compliance with Direct Repair Program (DRP) guidelines and performance metrics set by insurance partners, maintaining high standards of service.
- Coordinated technicians, parts staff, and dispatch for service scheduling.
- Review final invoices and documentation for accuracy prior to delivering the vehicle and collecting payments
- Research and adhere toFollowed original equipment manufacturer guidelines
- Manufacturer (OEM)repair procedures to guarantee vehicle safety and structural integrity.
Bartender
American legion post #580
Chanhassen, MN
08.2016 - 08.2024
- Managed multiple tasks simultaneously, ensuring a smooth bar operation and a positive guest experience.
- Utilized strong salesmanship skills to upsell drinks and appetizers.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
- Worked closely with wait staff to communicate customer needs during busy shifts.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Promoted drink specials to enhance customer choices and appetizers, enhancing customer satisfaction and contributing to increased sales.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces and stocking supplies.
- Collaborated with management on marketing strategies, driving revenue opportunities within the bar area.
Lead Line Cook
American legion post #580
Chanhassen, MN
09.2014 - 08.2024
- Orchestrated efficient task delegation and organization as Lead Line Cook, ensuring seamless service delivery for parties ranging from 100-200 guests while concurrently meeting the demands of the restaurant's regular dining operations.
- Supervised team members, enhancing workflow efficiency during peak hours.
- Utilized diverse cooking techniques, including grilling, baking, roasting, and sautéing, to deliver high-quality dishes.
- Ensured compliance with all local health code regulations by regularly inspecting work areas, equipment, and utensils.
Property Maintenance Worker
Behr essentials
Eden Prairie, MN
11.2012 - 01.2019
- Painted interior walls, ceilings, and trim to restore aesthetics and address tenant requests for maintenance.
- Executed diverse tenant repairs, including plumbing, electrical, carpentry, and painting, ensuring tenant satisfaction and property upkeep.
- Painted interior walls, ceilings, and trim to address maintenance requests.
- Cleared gutters to ensure proper drainage and prevent flooding, maintaining property integrity and safety.
- Maintained clear gutters to prevent water damage and flooding. to prevent flooding or clogging due to leaves or other debris.
Cashier
Sam's club
St. Louis park, MN
01.2011 - 07.2014
- Operated a cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of checkout area, ensuring a welcoming environment for customers.
- Developed strong customer service skills by providing efficient and accurate service.
- Fostered teamwork by engaging in open communication with co-workers.
- Delivered excellent customer service by engaging with customers in a friendly manner, enhancing their shopping experience.
- Fostered positive working relationships with co-workers, contributing to a collaborative team atmosphere.
Education
High School Diploma -
Minnetonka high school
Minnetonka, MnSkills
- Customer service
- Customer retention
- Selling
- Process improvement
- Communication
- Collaboration
- Adaptability
- Leadership
- Conflict resolution
- Conflict resolution
Language
Fluent in english and spanish
Personal Information
Title: Customer Service Representative
Timeline
Customer Service Manager
LaMettry’s collsion
08.2024 - Current
Bartender
American legion post #580
08.2016 - 08.2024
Lead Line Cook
American legion post #580
09.2014 - 08.2024
Property Maintenance Worker
Behr essentials
11.2012 - 01.2019
Cashier
Sam's club
01.2011 - 07.2014
High School Diploma -
Minnetonka high school