Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Mustafa Mohammed

Doha,Qatar

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
Certification

Work History

Customer Service Representative

Dallah Holding Media
Doha, Qatar
  • Assisting customers with Hayya card preparation for World Cup.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.

Supervisor

The Supreme Commitee For Delivery & Legacy
Doha, Qatar
  • Preparation of Fan ID for Arab Cup.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Education

Bachelor - Mass Communitcation

Garden City University
Khartoum, Sudan
05.2001 -

Skills

Report preparation

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Certification

Certificate of Participation of Hayya Card Operations

Timeline

Certificate of Participation of Hayya Card Operations

12-2022

Bachelor - Mass Communitcation

Garden City University
05.2001 -

Customer Service Representative

Dallah Holding Media

Supervisor

The Supreme Commitee For Delivery & Legacy

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Mustafa Mohammed