Mustafa Muhammad
New York,NY
Summary
Versatile and results-oriented professional with extensive experience in customer service and operational efficiency, notably with Mta New York City Transit. Demonstrated leadership in managing time-sensitive schedules and excelling in Microsoft Word to enhance productivity. Proven ability in fostering customer relations and troubleshooting, ensuring high satisfaction and seamless operations.
Overview
16
16
years of professional experience
Work History
Transit Bus Operator
Mta New York City Transit
New York, NY
10.2016 - 05.2024
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Assisted passengers with mobility devices in boarding and disembarking safely.
- Maintained a clean interior of the bus by sweeping and removing debris between runs.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Adhered to all traffic laws including speed limits, stop signs, signals..
- Communicated regularly with dispatch personnel via two-way radio systems.
- Managed time effectively by arriving at stops on schedule according to route times.
- Completed daily paperwork such as log books, maintenance reports, incident reports..
- Assisted customers in locating information about destinations or connecting routes.
Office Worker (Part-time)
Kingsboro Housing
Brooklyn, NY
09.2018 - 01.2020
- Performed general clerical duties such as photocopying, faxing, mailing.
- Organized filing systems, maintained records, and updated databases.
- Document tenants, Section 8 and other voucher payments.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Ordered supplies needed for daily operations within the office.
- Performed general clerical duties such as photocopying, faxing, mailing.
Shuttle Bus Driver
SP Parking Mount Sinai
New York, NY
06.2016 - 07.2018
- Drove shuttle buses on scheduled routes, following designated timetables and route plans.
- Provided courteous customer service to all passengers throughout their journey.
- Performed pre-trip inspections of the bus, ensuring safety and compliance with regulations.
- Answered phones, typed, copied, and faxed documents.
City Mail Carrier
United States Parcel Service
Brooklyn, NY
11.2010 - 10.2013
- Responded to customer inquiries about postal services or regulations.
- Utilized GPS navigation system for accurate delivery routes.
- Provided signature confirmation upon receipt of package deliveries.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Handled undeliverable mail in accordance with established procedures.
- Maintained records of daily deliveries and pickups.
After School Program /Assistant
NYC Parks & Recreation
Brooklyn, NY
03.2008 - 11.2010
- Assisted in the development and implementation of after-school activities.
- Organized and facilitated recreational activities for students.
- Monitored student behavior to ensure a safe environment.
- Adhered to all applicable laws, regulations, policies, and procedures related to working with minors.
- Worked cooperatively with colleagues on team projects as needed.
Education
Associate of Applied Science - Paralegal Studies
Interboro Institute
New York,NY05-2005
Skills
- Customer relations skills
- Leadership skills
- Scheduling pickups
- Excel
- Microsoft Word
- troubleshooting skills
References
References available upon request.
Timeline
Office Worker (Part-time)
Kingsboro Housing
09.2018 - 01.2020
Transit Bus Operator
Mta New York City Transit
10.2016 - 05.2024
Shuttle Bus Driver
SP Parking Mount Sinai
06.2016 - 07.2018
City Mail Carrier
United States Parcel Service
11.2010 - 10.2013
After School Program /Assistant
NYC Parks & Recreation
03.2008 - 11.2010
Associate of Applied Science - Paralegal Studies
Interboro Institute
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