Mustafa Ouissaaden
Atlanta,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Smart Home Professional
Vivint, Inc., Nextelix Shield
Provo, Utah
03.2022 - Current
- Assisted customers with smart home product selection and installation guidance.
- Participated in training sessions to develop knowledge of new smart home solutions.
- Collaborated with team members to enhance customer service and satisfaction levels.
- Conducted workflow analysis, space design or cost comparison analysis.
Lead Solar Installer
Pink Energy
Marietta, Georgia
11.2021 - 03.2022
- Led team in solar panel installation and system integration.
- Coordinated project timelines and ensured adherence to schedules.
- Conducted quality inspections of completed installations for compliance.
- Streamlined installation processes to enhance team productivity and efficiency.
- Provided exceptional customer service during post-installation support visits.
- Met with clients to discuss options, evaluate site conditions and outline plans.
- Managed project deadlines and provided team leadership.
- Participated in conferences or seminars focused on advances in renewable energy technology.
- Ensured safety protocols were followed at all times while working on projects.
- Performed quality assurance inspections to verify that all components were properly installed according to specifications.
- Supervised subcontractors throughout the duration of each project.
Sales Support Agent
Arise Virtual Solutions Inc.
Atlanta, Georgia
06.2012 - 11.2021
- Assisted customers with product inquiries and order placements.
- Processed customer orders and maintained accurate records in the system.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Maintained accurate records of customer interactions and transactions.
- Participated in training sessions related to sales support processes and procedures.
- Managed incoming calls from customers regarding products or services offered by the company.
- Performed data entry tasks for order processing and customer records maintenance.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
- Managed CRM system, ensuring accurate data entry and providing reports for sales analysis.
Education
GED -
Grayson High School
Loganville, GASkills
- Analytical and critical thinking
- Task prioritization
- Negotiation skills
- Active listening
- Sales presentations
- Social media marketing
- Customer needs assessment
- Team collaboration
- Recordkeeping
- Social awareness
- Leadership and supervision
- Territory management
- Customer relationship management
- Sales analytics
- Product launch coordination
Affiliations
- Skilled in uniting others for collaboration
References
References available upon request.
Timeline
Smart Home Professional
Vivint, Inc., Nextelix Shield
03.2022 - Current
Lead Solar Installer
Pink Energy
11.2021 - 03.2022
Sales Support Agent
Arise Virtual Solutions Inc.
06.2012 - 11.2021
GED -
Grayson High School