Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mustafa Ehsani

Clemson,SC

Summary

Dedicated customer support specialist with a proven track record in complaint handling and user support. Expertise in optimizing customer interactions and enhancing engagement outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Microsoft
Jakarta Indonesia
03.2022 - 08.2023
  • Resolved customer inquiries through effective communication and troubleshooting techniques.
  • Managed ticketing system to track and prioritize customer issues for timely resolution.
  • Trained new team members on best practices for customer interactions and support processes.
  • Led initiatives to optimize response times, resulting in improved customer engagement outcomes.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.

Volunteer

School
Jakarta
09.2019 - 06.2022
  • Facilitated educational activities and events to enhance student engagement.
  • Coordinated with teachers to support classroom management and instructional needs.
  • Assisted in the development of learning materials and resources for diverse student populations.
  • Organized fundraising initiatives to support school programs and community outreach efforts.
  • Supported administrative tasks, ensuring accurate record-keeping and documentation processes.

Salesperson

Family Business
Jaghuri
05.2015 - 02.2016
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained inventory accuracy through regular stock checks and organization.
  • Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
  • Collaborated with team members to achieve daily sales goals and improve service delivery.
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed strong customer relationships, fostering repeat business and loyalty initiatives.

Education

Real Estate Agent - Real Estate

Tri-County Technical College
Pendleton, SC
02-2026

High School Diploma -

Roshan Learning Center
Jakarta Indonesia
10-2021

Skills

  • Problem-solving
  • Complaint handling
  • Live chat support
  • Sales support
  • Salesforce
  • Multitasking and organization
  • User support

Certification

  • Licensed [Real Estate Agent]
  • Adobe Suite

Languages

English
Native or Bilingual
Persian
Native or Bilingual
Turkish
Professional Working
Russian
Limited Working
Tajiki
Professional Working

Timeline

Customer Support Specialist

Microsoft
03.2022 - 08.2023

Volunteer

School
09.2019 - 06.2022

Salesperson

Family Business
05.2015 - 02.2016

Real Estate Agent - Real Estate

Tri-County Technical College

High School Diploma -

Roshan Learning Center