Dedicated customer support specialist with a proven track record in complaint handling and user support. Expertise in optimizing customer interactions and enhancing engagement outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Microsoft
Jakarta Indonesia
03.2022 - 08.2023
Resolved customer inquiries through effective communication and troubleshooting techniques.
Managed ticketing system to track and prioritize customer issues for timely resolution.
Trained new team members on best practices for customer interactions and support processes.
Led initiatives to optimize response times, resulting in improved customer engagement outcomes.
Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Volunteer
School
Jakarta
09.2019 - 06.2022
Facilitated educational activities and events to enhance student engagement.
Coordinated with teachers to support classroom management and instructional needs.
Assisted in the development of learning materials and resources for diverse student populations.
Organized fundraising initiatives to support school programs and community outreach efforts.
Supported administrative tasks, ensuring accurate record-keeping and documentation processes.
Salesperson
Family Business
Jaghuri
05.2015 - 02.2016
Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Maintained inventory accuracy through regular stock checks and organization.
Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
Collaborated with team members to achieve daily sales goals and improve service delivery.
Worked to build relationships with customers and built potential for additional sales.
Developed strong customer relationships, fostering repeat business and loyalty initiatives.