Muzamil Wali
Schenectady,NY
Summary
Dependable Computer Operator specializes in storing sensitive customer data. Maintains strict adherence to applicable regulatory. maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting.
Overview
5
5
years of professional experience
Work History
I.T Help Desk Technician
Suny Schenectady
07.2023 - Current
- Assist users in account setup and access management.
- Diagnose and resolve hardware and software issues.
- Install, configure, and maintain printers and printing equipment.
- Provide excellent customer service and communication.
- Maintain accurate records of technical issues and solutions.
Supervisor
Stewarts Shops
04.2021 - Current
- Monitor cashier performance and ensure adherence to company policies.
- Conduct cash audits to verify accuracy and reconcile discrepancies.
- Lead by example in delivering exceptional customer service.
- Provide ongoing training to enhance cashier skills and product knowledge.
- Foster a positive and collaborative work environment.
Videographer
Ethan Hills Visuals
05.2021 - Current
- Calculated proper lighting, shutter angles, camera distances and shot factors.
- Used Davinci Resolve to edit footage into correct order and add effects.
- Assisted with setting up and breaking down equipment before and after shoots.
School Administrative Assistant
Masjid As Salam
01.2019 - 11.2022
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained and processed invoices, deposits, and money logs.
Student Intern
SUNY Albany
06.2020 - 08.2020
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Facilitated community outreach through 2020 Census
- Interacted with customers by phone, email, or in-person to provide information about the Census
Cadet Officer
Albany Police Department
07.2019 - 09.2019
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Thoroughly analyzed criminal information and processed crime scenes.
Education
Associate of Science - Computer Networking & Cyber Security
Schenectady County Community College
Scotia, NY05.2024
High School Diploma -
Albany High School
Albany, NY06.2021
Skills
- Leadership
- Managing Production Teams
- Customer Service
- Network Maintenance
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Persian
Native or Bilingual
Pashto
Native or Bilingual
Timeline
I.T Help Desk Technician
Suny Schenectady
07.2023 - Current
Videographer
Ethan Hills Visuals
05.2021 - Current
Supervisor
Stewarts Shops
04.2021 - Current
Student Intern
SUNY Albany
06.2020 - 08.2020
Cadet Officer
Albany Police Department
07.2019 - 09.2019
School Administrative Assistant
Masjid As Salam
01.2019 - 11.2022
Associate of Science - Computer Networking & Cyber Security
Schenectady County Community College
High School Diploma -
Albany High School
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