Mwangala Bridgette Changwe
Self Employed Web
Dallas
20
years of professional experience
Hardworking, highly motivated professional with robust experience in business operations and administration. Skilled in streamlining office procedures, managing records, and ensuring compliance with organizational policies. Strong focus on collaboration and adaptable to changing demands. Proficient in office software, communication, and problem-solving, offering reliability and results-driven mindset.
Work History
Business Office Associate
1 Year 1 Month- Processed invoices and payments using accounting software, ensuring accuracy in financial records.
- Developed and maintained filing systems for financial documents, enhancing organization and retrieval efficiency.
- Managed daily office operations, ensuring efficient workflow and adherence to deadlines.
- Coordinated communication between departments to streamline project execution and improve collaboration.
- Trained new staff on office procedures, fostering a supportive environment for skill development.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Increased employee engagement with team-building exercises designed to foster collaboration within the workplace.
- Created and managed project plans, timelines and budgets.
Freelance Digital Marketer and Customer Service
2 Years 7 Months- Implemented targeted campaigns that generated high-quality leads, tracked lead generation across channels (social media, email, PPC), and measured conversion rate to paying clients.
- Created engaging social media content that fostered customer loyalty.
- Developed and executed digital marketing campaigns that successfully increased brand awareness.
- Managed website content, including creating webpages, optimizing SEO, and tracking analytics.
- Conducted market research projects to inform strategic decisions regarding product development and promotion.
- Evaluated new emerging media and technologies and made recommendations for application within Internet marketing and search marketing campaigns.
- Identified search query trends, real-time search and market opportunities.
- Researched emerging technologies within the digital space that could benefit business operations.
- Provided freelance services to clients in various industries
Executive Assistant to the President and CEO
6 Years 11 Months- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational goals.
- Liaised between President’s office and key stakeholders, facilitating effective communication and collaboration.
- Created agendas for meetings and took detailed minutes.
- Composed and prepared high-quality presentations, reports, memos, letters, and other documents.
- Demonstrated strong organizational skills in coordinating multiple projects simultaneously while meeting deadlines.
- Composed and prepared high-quality presentations, reports, memos, letters and other documents as needed.
- Managed executive email accounts, prioritizing and responding to messages to maintain streamlined communication.
- Performed research on various topics for the President as requested.
- Read and analyzed incoming memos, submissions, and reports to determine significance and distribute to proper staff members.
Event and Travel Logistics Manager
2 Years 4 Months- Managed logistics operations, including in-house inventory and transportation of goods.
- Trained and guided staff on logistics processes to enhance team capabilities.
- Evaluated existing logistics processes and identified areas for improvement.
- Analyzed data related to shipping activities to identify areas for improvement.
- Built relationships with carriers to negotiate competitive rates and improve service levels.
- Maintained accurate records of orders, shipments, invoices, bills of lading.
- Recommended system enhancements that improved operational efficiency, accuracy, and customer service.
- Communicated with key stakeholders during visits, conference calls and meetings.
Area Manager
1 Year- Increased patient satisfaction scores through enhanced patient and family participation, streamlined care processes, and ensured timely responses to concerns.
- Optimized operational efficiency. Supervised optimization of clinical workflows and resource allocation by conducting monthly performance audits by visiting doctors' offices and partners.
- Increase patient satisfaction scores by improving patient and family participation. Improved communication by streamlining care processes and ensuring timely response to concerns.
- Assisted in developing marketing plans for seasonal promotions and product launches to enhance market presence.
- Assisted in developing marketing plans for upcoming seasonal promotions and product launches.
Senior Home Health Coordinator
1 Year 4 Months- Coordinated services between multiple disciplines including doctors, nurses, social workers, therapists, dietitians and hospice personnel.
- Coordinated services between multiple disciplines including doctors, nurses, social workers, therapists, dieticians and hospice personnel.
- Facilitated communication among interdisciplinary team members to ensure continuity of care for patients in their homes.
- Conducted regular follow-up phone calls with patients to assess progress towards goals set forth in the plan of care.
- Facilitated effective communication among interdisciplinary team members, ensuring seamless continuity of care for patients at home.
- Conducted regular follow-up calls with patients, monitoring progress towards care plan goals and adjusting support as needed.
Assistant HOA Manager
5 Years 5 Months- Coordinated all administrative tasks associated with the daily operation of a Homeowners Association, such as managing membership records, collecting fees, tracking maintenance requests, and responding to homeowner inquiries.
- Maintained accurate financial records for association transactions, including receipts from dues and vendor invoices, ensuring transparency and accountability.
- Prepared monthly activity reports detailing assessments collected, fines imposed, and other relevant information, facilitating informed decision-making for the Board.
- Assisted in preparing annual budgets based upon anticipated expenses versus projected income from assessments collected from homeowners throughout the year, along with any additional revenue sources available, such as rental income from common areas used by residents or non-residents alike for special occasions like weddings.
- Managed all aspects of legal proceedings initiated by or against the association, including filing court documents and attending hearings.
- Served as liaison among homeowners, Board of Directors, vendors, and contractors, fostering effective communication and collaboration for community needs.
- Negotiated contracts with vendors for services such as landscaping or pest control services.
- Conducted inspections of grounds to assess maintenance needs., facilities, and equipment routinely to determine necessity of repairs and maintenance.
- Planned and scheduled general maintenance, major repairs, and remodeling projects for properties.
Education
Master of Healthcare Administration - Health Administration
Bachelor of Science (B.S.) - Criminal Justice
Skills
Office operations management
Data analysis techniques
Financial document management
Lead management strategies
Stakeholder communication
Digital content management
Project coordination
Team collaboration
Customer service techniques
Data analysis
Timeline
Business Office Associate
Texas Trees Foundation
07.2025 - CurrentRead More
Freelance Digital Marketer and Customer Service
Self Employed Web
01.2024 - CurrentRead More
Executive Assistant to the President and CEO
Axxess Technology
09.2016 - 08.2023Read More
Event and Travel Logistics Manager
Axxess Technology
05.2014 - 09.2016Read More
Area Manager
Encompass Home Health and Hospice
03.2013 - 03.2014Read More
Senior Home Health Coordinator
Home Instead Senior Care
11.2011 - 03.2013Read More
Assistant HOA Manager
Community Associations Services, Inc
03.2006 - 08.2011Read More
University of Maryland-University College
Master of Healthcare Administration from Health Administration
Read More
Frostburg State University
Bachelor of Science (B.S.) from Criminal Justice
Read More