Michelle Williams
Merrick,NY
Summary
Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
21
21
years of professional experience
Work History
Program Manager
New York Junior Tennis and Learning
08.2018 - Current
- Develop and implement program goals, create schedules, manage budgets, and evaluate program effectiveness
- Coordinate activities that ensure program quality while handling logistics
- Lead a team of staff members, and volunteers
- Motivate and inspire all staff, provide guidance and support, delegate tasks, and foster a positive work environment
- Resolved conflicts among staff members through effective communication and mediation techniques, leading to a 20% reduction in staff turnover
- Create engaging age-appropriate activities, behavior management strategies, and the ability to adapt programming to meet the needs of diverse groups of children and youth in their development stages
- Adapted program plans based on feedback from participants and parents, resulting in a 20% increase in overall participant satisfaction
- Liaison with school administrators, and community partners
- Collaborate with various stakeholders for building positive relationships and fostering a supportive program environment
- Conducted orientations for new employees, resulting in a 95% increase in overall employee knowledge with company policies and overall duties
- Manage schedules, coordinate transportation, maintaining accurate records, handling program documentation, and ensuring compliance with regulations and policies
- Address challenges, resolve conflicts, and adapt plans as needed to ensure the smooth operation of the program
- Identified and addressed potential challenges in program operations, resulting in a 70% increase in overall program efficiency
- Introduce innovative programs and partnerships, resulting in an 80% increase in student participation and engagement
- Foster an inclusive and supportive environment by tailoring curricula to meet the diverse needs of students
- Implement safety protocols, emergency procedures, and risk management strategies, help reduce program incidents by 70%
- Collaborate with teams to successfully implement diverse groups committee understanding and respecting different cultural backgrounds, beliefs, and values is essential to create an inclusive and welcoming environment.
Program Director
New York Junior Tennis and Learning
09.2011 - 07.2018
- Develop and implement programming
- Manage 20 staffers during the school year and an additional 16 SYEP during summer
- Monitor and ensure all program compliance, including but not limited to student registration, ratios, attendance tracking, DOH record keeping, and building permits
- Establish parent involvement in advocacy, special events, daily operations, education, and trips
- Develop and implement age-appropriate lesson plans and curricula for all activities
- Meet with the principal, assistant principal, parent coordinator, parents and teachers daily if not weekly
- Identify the needs of the site and school community and adapt activities catering to the specific needs
- Meet with educational specialists to develop staff and organize staff training
- Evaluate activity specialists and group leaders quality of activities and lesson implementation
- Conduct bi-weekly staff meetings.
Assistant Branch Manager
Washington Mutual Bank
05.2003 - 05.2007
- Supervising, training, and motivating branch staff, while coaching on operations & sales, focusing on customer service, developing new business
- Servicing accounts and completing monthly audits
- Develop and execute integrated sales, relationship, and credit strategies that are aligned with the area business plan to achieve desired revenue, expense, and service goals
- Provide Sales leadership for the financial center to meet and exceed production goals
- Increase loan production to meet goals and policies, by generating new loans and ensuring efficient loan processing
- Support portfolio growth by identifying cross-sell opportunities, coaching the team to deepen relationships and increase client acquisition
- Drive individual production goals with target clients and outbound sales activities, including building referral networks and relationships with internal partners and external contacts
- Develop and put into place a marketing plan for individual goals in the financial center, set the goals with the branch manager and monitor the progress towards the objectives
- Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service
- Establish contacts to create awareness of the bank's financial products/services and to support community efforts to ensure compliance with the Community Reinvestment Act.
Education
Bachelor of Science in Business -
Upsala College
East Orange, NJ05.1995
Skills
- Audits & Complex Budgeting
- Partnership Development
- Team Leadership and Direction
- DYCD Connect, DOH&H NYC
- Program Design, Staffing & Scheduling
- Recruiting, Retention & Staff Developing
- Safety and Compliance
- Team Motivation and Development
- Conflict Resolution & Crisis Management Skills
- Community Outreach
- Family and Community Engagement
- Problem-Solving
References
- Tellah Taylor, HR Director, NYJTL, 516-508-1574, taylortellah50@gmail.com
- Mashal Azhar, Program Director, NYJTL, 646-642-6122, azhar.mashal@gmail.com
- Marissa Vega, Program Manager, Girl Scouts of America, 347-785-5579, mvega.sunuthiossane@gmail.com
Timeline
Program Manager
New York Junior Tennis and Learning
08.2018 - Current
Program Director
New York Junior Tennis and Learning
09.2011 - 07.2018
Assistant Branch Manager
Washington Mutual Bank
05.2003 - 05.2007
Bachelor of Science in Business -
Upsala College
Similar Profiles
Laurencia JamesLaurencia James
Group Leader at New York Junior Tennis & Learning (NYJTL)Group Leader at New York Junior Tennis & Learning (NYJTL)
ALANA ADIA HAMMALANA ADIA HAMM
Site Director at New York Junior Tennis & LearningSite Director at New York Junior Tennis & Learning
Malachi London ThomasMalachi London Thomas
Activity Specialist at New York Junior Tennis & LearningActivity Specialist at New York Junior Tennis & Learning