Shavone Ray
New York
Summary
To obtain employment with an organization that will utilize my current administrative skills and abilities while providing opportunity for growth and stability.
Overview
13
13
years of professional experience
Work History
Monitor
Department Of Citywide Administrative Services
New York
07.2011 - 02.2019
- Collaborated with teams to troubleshoot technical issues effectively.
- Updated and input route information into computer system on daily basis.
- Answered telephone calls, and emails, providing details to IT commissioner
- Kept office equipment functional and supplies well-stocked to promote efficient operation
Customer Service Representative
311 Call Center
New York
11.2009 - 05.2011
- Handled customer inquiries through multiple communication channels.
- Resolved service issues by providing accurate information and solutions.
- Updated customer records using call center software systems.
Police Administrative Aide
New York City Police Department
Brooklyn
05.2006 - 09.2009
- Managed scheduling and coordination of department.
- Assisted with the preparation of reports and official correspondence
- Maintained accurate records of police activities and administrative documents.
- Time keeping, entered payroll data into the system, posted accounts and keep tallies of overtime.
Education
Some College (No Degree) - Management
Wilberforce University
Wilberforce , OHSkills
- Data entry
- Customer service
- Timekeeping
- Teamwork
- Email and calendar management
- Office equipment maintenance
- Organizational skills
- Excel
- Power Point
- Proficient in Microsoft Word
Timeline
Monitor
Department Of Citywide Administrative Services
07.2011 - 02.2019
Customer Service Representative
311 Call Center
11.2009 - 05.2011
Police Administrative Aide
New York City Police Department
05.2006 - 09.2009
Some College (No Degree) - Management
Wilberforce University