Host
Andiamo Italia Ristorante
07.2024 - Current
- Greeted and seated guests, ensuring positive first impressions and smooth dining experiences.
- Managed reservations and waitlists, optimizing table turnover and guest satisfaction.
- Assisted servers in delivering food, maintaining service flow during peak hours.
- Provided menu information and recommendations, enhancing customer engagement and dining choices.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new hosts on operational procedures, contributing to team efficiency and service quality.
- Handled guest inquiries and concerns promptly, fostering a welcoming atmosphere.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Creating healthy bonds with customers/ colleagues to create a positive work environment