Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mya Graham

New Haven

Summary

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Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Cooper Surgical
Trumbull, Connecticut
05.2024 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing structures.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.

Call Center Banker

M&T Bank
Bridgeport
10.2023 - 05.2024
  • Managed high-volume inbound calls efficiently.
  • Assisted customers with banking issues proactively.
  • Processed payments with accuracy and speed.

Sales associate

AT&T
Milford
12.2022 - 09.2023
  • Efficiently executed POS opening and closing procedures.
  • Accountable for cash register management and daily deposits.
  • Contributed to store operations by exceeding individual and store quotas.

Wellness Consultant

Massage Envy
Norwalk
01.2022 - 08.2023
  • Managed spa cleanliness, ensuring a relaxing atmosphere.
  • Handled client concerns and complaints efficiently.
  • Assisted in scheduling appointments, enhancing client experience.

Sales associate

Nordstrom
Norwalk
11.2020 - 03.2021
  • Facilitated customer purchases and loyalty program sign-ups, boosting sales
  • Built strong customer relationships, fostering repeat business and word-of-mouth marketing
  • Processed POS transactions, handling both cash and credit purchases or refunds

Sales associate

Nordstrom
White Plains
11.2018 - 03.2019
  • Managed diverse sales operations across multiple departments, including fashion
  • Devised strategic plans and set goals with the sales team
  • Provided mentorship and training to peers
  • Expertly balanced daily tasks to meet objectives

Education

High School -

Norwalk High School
Norwalk
06.2018

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Active listening
  • Customer relations
  • Microsoft office expertise
  • Sales closing
  • Customer satisfaction measurement
  • [Software] CRM system proficiency
  • Strategic sales

Timeline

Customer Service Representative

Cooper Surgical
05.2024 - Current

Call Center Banker

M&T Bank
10.2023 - 05.2024

Sales associate

AT&T
12.2022 - 09.2023

Wellness Consultant

Massage Envy
01.2022 - 08.2023

Sales associate

Nordstrom
11.2020 - 03.2021

Sales associate

Nordstrom
11.2018 - 03.2019

High School -

Norwalk High School
Mya Graham