Summary
Overview
Work History
Education
Technical Services:
Interpersonal Proficiencies:
Industry Business Knowledge:
Timeline
Generic

Mya Grannum

Fairfax,VA

Summary

Motivated and detail-oriented student pursuing a degree in Psychology, with a concentration in Industrial Organization, seeking an internship to apply and further develop skills in talent acquisition, employee relations, and organizational development. Eager to contribute to a dynamic HR team by supporting day-to-day operations, learning industry best practices, and gaining hands-on experience that aligns with long-term career goals in human resource management.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist/Lead

Aqua Tots
Falls Church, VA
09.2023 - Current
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
  • Monitored reception area to provide a consistently safe, hazard-free environment for customers.
  • Responded to customer inquiries via phone, email, and in person.
  • Maintained client accounts by obtaining, recording, and updating personal and financial information.
  • Monitored and ordered office supplies, ensuring adequate stock levels.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Front End Associate

Buy Buy Baby
Fredericksburg, Virginia
06.2021 - 06.2022
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Balanced cash drawers and generated reports for store management.
  • Processed returns and exchanges according to store policies.
  • Implemented company policies and procedures to maintain operational efficiency.
  • Answered incoming calls promptly, providing accurate information about products and services.
  • Provided product knowledge to customers as needed.

Education

High School Diploma -

Colonial Forge High School
05-2022

George Mason University
Fairfax, VA

Technical Services:

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Basic understanding of data analysis and reporting using Excel (pivot tables, charts)

Interpersonal Proficiencies:

  • Strong verbal and written communication skills
  • Team-oriented with collaborative problem-solving abilities
  • Adaptable and empathetic in fast-paced, diverse environments

Industry Business Knowledge:

  • Interest in organizational behavior and talent development
  • Familiarity with company culture and employee engagement strategies
  • Awareness of current trends in DEI (Diversity, Equity, and Inclusion) practices

Timeline

Front Desk Receptionist/Lead

Aqua Tots
09.2023 - Current

Front End Associate

Buy Buy Baby
06.2021 - 06.2022

High School Diploma -

Colonial Forge High School

George Mason University

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Mya Grannum