Mya Guardado
Dayton
Summary
Dynamic Branch Manager at Surge Staffing with proven expertise in business development and relationship management. Skilled in payroll processing and compliance, I excel in fostering client partnerships and driving operational efficiency. Adept at team leadership and problem-solving, I consistently deliver exceptional results while enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Branch Manager
Surge Staffing
08.2020 - Current
- Cultivate and maintain strong relationships with clients and prospects to drive business growth.
- Process payroll for 300+ associates, ensuring accuracy and timely payment.
- Provided attentive client support through email, phone, and on-site visits, ensuring timely fulfillment of business needs and efficient placement of candidates.
- Collaborated with multiple agencies such as Workers Compensation and Unemployment to facilitate reporting and compliance measures.
- Recruit, onboard, and conduct drug screenings and background checks for new employees.
- Handle and process federal Form I9 documents in accordance with government guidelines.
Level 4 Crew Member
In and Out Burger
06.2018 - 06.2020
- Maintained a clean and organized work environment to ensure efficiency, safety, and compliance with health regulations.
- Delivered exceptional customer service by taking orders in the drive-thru and dining room, addressing customer inquiries, and resolving issues promptly.
- Processed payments accurately and efficiently while ensuring a positive customer experience.
- Prepared burgers, fries, and other menu items, ensuring high-quality food standards and quick service.
- Monitored inventory levels, restocked supplies, and ensured efficient use of resources to minimize waste and improve operational efficiency.
- Assisted in maintaining store cleanliness, including regular sanitation of work areas and equipment.
Education
High School -
Carson High School
06.2019
Skills
- Microsoft Office
- Professional communication skills
- Team and resource development
- Customer service
- Team leadership skills
- Time management
- Administrative support
- Job posting and sourcing
- Problem solving
- Payroll
- Sales
- Business development
- Federal and state compliance
- Training and development
- Relationship building and management
Languages
- English
- Spanish
References
References available upon request.
Timeline
Branch Manager
Surge Staffing
08.2020 - Current
Level 4 Crew Member
In and Out Burger
06.2018 - 06.2020
High School -
Carson High School