Mya Johnson
Poplar Bluff,MO
Summary
Dynamic retail professional with extensive experience at Hibbett, excelling in customer service and problem-solving. I have a proven track record in enhancing customer satisfaction through effective team leadership and training. I'm also skilled in inventory management and cash control, consistently achieving sales goals while fostering strong customer relationships. I am not seeking a leadership position at this time; rather, I am focused on expanding my career. I am interested in developing my financial literacy and pursuing a more stable career path for myself and my future.
Overview
4
4
years of professional experience
Work History
Sales Associate
Hibbett
11.2021 - 04.2023
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Assistant Manager
Hibbett
04.2023 - 07.2023
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Supported inventory management processes, maintaining accurate stock levels and organization.
- Developed strong working relationships with staff, fostering a positive work environment.
Store Manager
Hibbett
07.2023 - Current
- Lead daily store operations, ensuring optimal inventory management and customer service standards.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Analyze sales data to identify trends, adjusting merchandising strategies accordingly for improved results.
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Interact well with customers to build connections and nurture relationships.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Poplar Bluff High
Poplar Bluff, MOSkills
- Problem-solving
- Customer service
- Customer relations
- Bank and safe deposits
- Team building and leadership
- Multitasking and organization
Timeline
Store Manager
Hibbett
07.2023 - Current
Assistant Manager
Hibbett
04.2023 - 07.2023
Sales Associate
Hibbett
11.2021 - 04.2023
High School Diploma -
Poplar Bluff High