Mya Kidd

Customer-focused professional with experience in case management, client advocacy, customer service, and administrative documentation across social services, hospitality, and military environments. Skilled in handling inquiries, resolving concerns, coordinating healthcare and community resources, and maintaining accurate and confidential records. Strong verbal and written communication, analytical thinking, and multitasking abilities, with a commitment to delivering high-quality ervice and positive customer experiences. Experienced in collaborating with healthcare providers, clients, families, and multidisciplinary teams while following established procedures and confidentiality requirements.

• Assisted with participant screening, intake, and eligibility assessments in collaboration with legal and program staff.
• Coordinated referrals to community-based services (mental health, substance use treatment, employment, education) to support compliance and rehabilitation.
• Maintained accurate, confidential case records in accordance with legal, ethical, and program standards.
• Monitored participant progress, identified barriers to completion, and supported corrective action planning under supervision.
• Communicated effectively with justice-involved individuals, court personnel, and community partners to promote accountability and positive outcomes.
• Demonstrated leadership through professionalism, ethical judgment, and initiative in a fast-paced, justice-focused environment.