Mya Lambert
Stafford,VA
Summary
Customer-focused professional with experience in banking, healthcare support, and retail environments. Skilled in communication, problem-solving, and handling high-volume interactions with accuracy and empathy. Proven ability to manage sensitive information, resolve customer concerns, and work independently—well-suited for remote customer service and call center roles.
Overview
5
5
years of professional experience
Work History
Family Caregiver
Private Client
03.2026 - Current
- Assisted client with daily living activities, enhancing comfort and quality of life.
- Developed personalized care plans to meet individual needs and preferences.
- Monitored health conditions, reporting changes to healthcare professionals promptly.
- Administered medications according to prescribed schedules, ensuring accuracy and compliance.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patient.
- Assisted patient with physical therapy exercises, promoting improved mobility and overall health outcomes.
Bank Teller
Atlantic Union Bank
08.2025 - 03.2026
- Processed customer transactions efficiently and accurately, ensuring compliance with bank regulations.
- Managed cash drawer, maintaining accountability and reducing discrepancies through diligent record-keeping.
- Collaborated with team members to streamline daily operations, improving service speed and effectiveness.
- Educated customers on banking products and services, facilitating informed financial decisions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Beauty Consultant
Target Corporation
06.2022 - 08.2025
- Increased client satisfaction by providing personalized beauty consultations and product recommendations.
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Managed efficient cash register operations.
- Collaborated with team members to achieve collective sales targets and provide.
- Resolved customer inquiries and complaints promptly, maintaining a positive store atmosphere and customer satisfaction.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Crew Member (Cook)
McDonald’s
04.2021 - 06.2022
- Prepared and cooked menu items according to standardized recipes and procedures.
- Ensured compliance with food safety regulations and sanitation standards.
- Operated kitchen equipment efficiently, maintaining cleanliness and functionality.
- Collaborated with team members to achieve fast service during peak hours.
Education
High School Diploma -
Colonial Forge High School
Stafford, VASkills
- Customer Support( In-person, Phone, Email)
- Data Entry and Accuracy
- Problem Solving & Conflict Resolution
- Time Management and Multitasking
- Microsoft Office / Basic Computer Skills
- Remote Communication Tools ( Zoom, Teams)
- Attention to detail
- Verbal and Written Communication
Timeline
Family Caregiver
Private Client
03.2026 - Current
Bank Teller
Atlantic Union Bank
08.2025 - 03.2026
Beauty Consultant
Target Corporation
06.2022 - 08.2025
Crew Member (Cook)
McDonald’s
04.2021 - 06.2022
High School Diploma -
Colonial Forge High School