Nia Young
The Outreach Team
Jackson,GA
13
years of professional experience
Customer-focused leader with extensive experience enhancing customer experiences and driving satisfaction. Demonstrated communication and problem-solving skills foster positive interactions and loyalty. Skilled in streamlining processes and leading teams to exceed organizational goals while adapting to evolving business needs.
Work History
Manager Of Quality Control Operations
7 Months- Led field outreach teams to execute canvassing, phone banking, and voter contact programs.
- Trained staff on scripts, persuasion techniques, and compliance standards.
- Coordinated daily schedules, turf assignments, and shift coverage for campaign operations.
- Monitored outreach data to refine targeting, scripts, and volunteer performance.
- Supervised onboarding for new organizers, improving readiness and consistency.
- Resolved field issues quickly, maintaining smooth campaign execution.
- Evaluated team output and coached staff to strengthen engagement quality.
- Streamlined reporting workflows to improve accuracy of outreach tracking.
- Managed and motivated employees to be productive and engaged in work.
- Leading morning meetings
- tracked performance metrics
- maintained accurate timesheets
- payroll administration
Quality Control Administrator
2 Months- Conducted quality inspections on incoming paperwork and finished signatures, ensuring adherence to compliance standards.
- Documented inspection results and maintained accurate records, supporting effective quality assurance processes.
- Documented inspection results and maintained accurate records to support quality assurance processes.
- Audited outreach records for accuracy, completeness, and compliance with campaign standards.
- Reconciled voter contact data across tracking systems to resolve reporting discrepancies.
- Monitored quality checks for canvassing submissions, call logs, and field documentation.
- Developed process improvements that strengthened data integrity and reduced administrative rework.
Benefits Verification Specialist
1 Year 3 Months- Verified client benefits to ensure accurate eligibility and facilitate efficient claims processing.
- Conducted thorough verification of benefits to support client eligibility and claims processing.
- Resolved discrepancies in patient eligibility and coverage details through collaboration with healthcare providers.
- Streamlined verification processes, enhancing efficiency and reducing turnaround time for benefit confirmations.
- Collaborated with healthcare providers to resolve discrepancies in patient eligibility and coverage details.
- Coordinated with insurance carriers to obtain necessary authorizations, facilitating timely patient access to services.
- Reviewed and verified insurance benefits information to improve claim processing efficiency.
Salesforce Customer Service Associate
1 Year 10 Months- Enhanced customer satisfaction through strategies that proactively addressed needs and resolved concerns.
- Resolved customer complaints and reduced dissatisfaction with timely, effective solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored customer service cases and updated service software to ensure accurate customer information.
- Resolved customer inquiries through phone, email, and chat while maintaining accurate case documentation.
- Processed orders, returns, and replacements using CRM and order management systems.
- Collaborated with sales, logistics, and supply teams to expedite issue resolution and order fulfillment.
- Identified recurring service issues and recommended process improvements to reduce repeat contacts.
Business Customer Service Representative
1 Year 10 Months- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints, ensuring timely and satisfactory outcomes.
- Recommended products to customers, enhancing their understanding and satisfaction.
- Adapted to rapid changes in the workplace by remaining flexible and open-minded.
- Resolved complex business account inquiries through phone, email, and CRM documentation.
- Coordinated order entry, shipment tracking, and delivery updates across fulfillment teams.
- Processed returns, exchanges, and billing adjustments with accuracy and policy compliance.
- Advised business clients on product availability, assortment options, and order modifications.
- Investigated service issues and provided timely resolutions for damaged or delayed shipments.
QA Tech/Production Worker
7 Months- Organized workflow to achieve production goals on schedule.
- Resolved issues promptly to sustain productivity targets.
- Resolved issues quickly to maintain productivity goals.
- Assisted machine operators with setup and operation of production equipment, contributing to streamlined production runs.
- Inspected ingredients, packaging, and finished meals for compliance with food safety and quality standards.
- Verified temperature controls, sanitation practices, and allergen handling across production areas.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
- Streamlined data collection methods for test results, enabling faster analysis and decision-making regarding product improvements.
- Inspected finished products for overall quality and adherence to FDA specifications.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
Janitorial Supervisor
6 Years 7 Months- Trained staff on safe operation of cleaning equipment and chemical agents to ensure compliance with safety standards and protect floors, fixtures, and staff.
- Distributed supplies and goods to staff at the beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Issued staff assignments and inspected special requests to streamline housekeeping operations and enhance service delivery.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Supervised janitorial crews to maintain cleaning quality, safety compliance, and consistent service standards.
- Coordinated daily schedules, work assignments, and site coverage to support efficient operations.
- Trained staff on cleaning procedures, equipment use, and chemical handling requirements.
- Inspected facilities to verify completed tasks, address deficiencies, and maintain presentation standards.
- Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
Education
High School Diploma
Skills
Project management
Customer requirement analysis
Quality assurance leadership
Order and Refund Processing
Team management
Quality control oversight
Quality management systems
Quality improvement planning
Quality assurance projects
Interdepartmental collaboration
Cross-functional teamwork
Quality performance evaluation
Quality training programs
Quality inspection scheduling
Quality compliance enforcement
Quality issue resolution
Payroll Processing
Timeline
Manager Of Quality Control Operations
The Outreach Team
04.2026 - CurrentRead More
Quality Control Administrator
The Outreach Team
02.2026 - 04.2026Read More
Benefits Verification Specialist
Everise
10.2024 - 01.2026Read More
Salesforce Customer Service Associate
Uniliver
01.2023 - 11.2024Read More
Business Customer Service Representative
William Sonoma
03.2021 - 01.2023Read More
QA Tech/Production Worker
Home Chef
08.2020 - 03.2021Read More
Janitorial Supervisor
Jantize
01.2014 - 08.2020Read More
Redan High School
High School Diploma
Read More