Myah Johnson
Lakeland,FL
Summary
I'm a customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Experian
Remote
01.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Telemarketer Sales Representative
InfoCision
Remote
05.2021 - 12.2022
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Recorded contact information of customers and potential customers in internal database.
- Informed current and prospective customers of promotions and new or upgraded products.
- Answered calls, took messages, and transferred calls to correct individuals.
- Followed up with customers to solicit further sales.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily and weekly sales reporting using assigned tools.
- Asked pertinent questions to understand customer requirements.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Implemented upselling techniques to increase revenue and move product.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Set up appointments with interested customers according to schedule availability.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
Front Desk Agent
Loews Hotels
Orlando
03.2017 - 12.2019
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Trained new staff members in customer service techniques and hotel operations.
General Merchandise Associate
Universal Studios
Orlando, FL
02.2015 - 12.2017
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
- Assisted in maintaining a clean and well-organized store, contributing to a positive shopping experience for customers.
- Collaborated with team members to achieve sales goals and drive revenue growth for the department.
- Supported inventory management efforts by accurately tracking merchandise and restocking shelves as needed.
- Provided product information and recommendations to customers, resulting in increased sales and repeat business.
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
- Assisted in merchandising displays, creating visually appealing presentations that attracted customer attention and promoted sales.
- Handled returns and exchanges professionally, resolving customer issues with empathy and understanding.
- Contributed to loss prevention efforts by monitoring high-value items and reporting suspicious behavior to supervisors.
- Participated in storewide promotions and events, enhancing overall brand visibility within the local community.
- Maintained knowledge of current products, trends, and store offerings, enabling better assistance to customers seeking guidance on purchases.
- Balanced multiple responsibilities simultaneously during peak times while remaining focused on delivering exceptional service experiences.
Education
High School -
Florida Virtual School Flex 9-12
Orlando, FL06.2017
Skills
- Complaint Resolution
- Data Entry
- Paperwork Processing
- Account Updating
- Appointment Scheduling
- Consultative Sales
- Call Management
- Product Knowledge
- Information Security
- Data Collection
- Brand Representation
- Software CRM System Proficiency
- Coordination
- Customer Relations
- Technical Support
- Microsoft Outlook
- Documentation
- Sales Expertise
- Quality Assurance Controls
- Order Processing
- Service Upselling
- Customer Relationship Management (CRM)
- Microsoft PowerPoint
- Problem-Solving Abilities
- Call Center Operations
- Quality Control
- Staff Training
- CRM Software
- Active Listening
- Microsoft Excel
- Client Relations
- Account Management
- Product Sales
- Microsoft Office Suite
- Order Fulfillment
- Credit Card Payment Processing
- Customer Consulting
- Document Control
- Customer Data Confidentiality
- Time Management
- Livechat Messaging
- Understanding Customer Needs
- Sales and Upselling
- Managing Multiple Tasks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Experian
01.2023 - Current
Telemarketer Sales Representative
InfoCision
05.2021 - 12.2022
Front Desk Agent
Loews Hotels
03.2017 - 12.2019
General Merchandise Associate
Universal Studios
02.2015 - 12.2017
High School -
Florida Virtual School Flex 9-12