Myah Rodriguez
Tucson,AZ
Summary
Skilled in HIPAA compliance and customer service, I excelled at Banner Health by maintaining patient confidentiality and delivering exceptional care under pressure. Leveraging my expertise in healthcare systems navigation and empathetic communication, I enhanced patient satisfaction and streamlined processes across multiple medical settings, demonstrating adaptability and a commitment to quality care.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Banner Health, University Medical Center
02.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Medical Assistant
Sedona Gardens Assisted Living
03.2019 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Medical Assistant
Ironwood Dermatology
07.2023 - 02.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
Arizona Oncology
08.2022 - 07.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Contact Tracer Representative
Pima County Health Department
08.2021 - 08.2022
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
- Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
- Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
- Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
Education
Certificate -
Brookline College
Tucson, AZ04.2021
High School Diploma -
Pima Rose Academy
Tucson, AZ05.2018
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Appointment scheduling
- Medical terminology
- Healthcare systems navigation
- EMR
- Payment processing
- Customer follow-up
- Verbal and written communication
- Data entry
- Health insurance knowledge
- Insurance authorizations
Timeline
Patient Access Representative
Banner Health, University Medical Center
02.2024 - Current
Medical Assistant
Ironwood Dermatology
07.2023 - 02.2024
Medical Assistant
Arizona Oncology
08.2022 - 07.2023
Contact Tracer Representative
Pima County Health Department
08.2021 - 08.2022
Medical Assistant
Sedona Gardens Assisted Living
03.2019 - Current
Certificate -
Brookline College
High School Diploma -
Pima Rose Academy
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