Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Volunteer Experience
Timeline
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Myanh Vo

North Miami,FL

Summary

Aspiring to elevate my role as a leader in the dynamic hospitality industry, I am beyond dedicated to enhancing customer service, communication, and leadership skills. I am open to diverse opportunities in management, back-of-house, front-of-house, and behind-the-scenes operations, all while prioritizing creating unforgettable experiences for all. Currently enrolled in Florida International University's Master's program in Hospitality and Restaurant Tourism Management, I am committed to honing my leadership abilities. My proven track record includes exceptional customer service and adept problem-solving skills. I am highly motivated, adaptable, and quick to master new skills, and I excel in working independently.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Prep Cook

Hell's Kitchen
Miami , FL
2023.08 - Current
  • Cleaned and sanitized work areas and equipment to ensure food safety standards.
  • Followed recipes to prepare meals according to customer specifications.
  • Operated grills, ovens and other kitchen equipment as required for meal preparation.
  • Organized walk-in coolers and freezers according to established guidelines.
  • Communicated effectively with fellow staff members regarding meal preparations.

Hostess/Food Runner/Expeditor/Bar Back/Bartender

Phuc Yeah
Miami , Florida
2022.09 - 2023.06
  • Operated with Open Table software
  • Managed ticket times, finished plates before sending food off, communicated with the line for order requests
  • Refilled bottles, syrups, garnishes for bar service
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Worked on bar preparation, batching, and new recipes.
  • Verified reservations and wait times with customers.
  • Provided menus to customers and answered questions regarding menu items.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Front Desk Agent

The Lennox Hotel
Miami Beach , Florida
2022.04 - 2022.09
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Assisted with luggage handling for incoming guests.

Front Desk Agent and Guest Services

Coconut Cove All Suite Hotel
Clearwater Beach , Florida
2019.06 - 2021.11
  • Supervised daily operations of hotel front desk in absence of manager.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Offered dining information and helped guests organize local activities to enhance stay.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Communicated with third-parties over refunds, changes in reservations, and or developing new reservations

Front Desk Agent and Guest Services

Winter the Dolphin's Beach Club
Clearwater , Florida
2020.06 - 2021.03
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Arranged tours, taxis or restaurant reservations for customers.

Education

MBA - Business Analytics

Florida International University
Miami, FL
2025-05

Masters of Science Degree in Hospitality Management -

Florida International University
12.2023

Bachelors of Science Degree in Hospitality Management -

Florida International University
05.2023

Associate of Arts Degree -

St. Petersburg College
12.2021

Skills

  • Customer Service
  • Attention to Detail
  • Effective Prioritization
  • Interpersonal Communication
  • Highly Motivated
  • Teamwork and Collaboration
  • Salto
  • Opera Cloud
  • Skytouch
  • Opentable

Certification

  • Food Protection Manager Certification (Servsafe)
  • Certified in the Microsoft Bundle (Word, Powerpoint, and Excel)

Accomplishments

Placed second in the Coffee in Good Spirits cocktail competition (Represented the cocktail creation at the US Open NYC in September 2023)

Volunteer Experience

SOBE (South Beach Food and Wine Festival), Miami, FL, Student Volunteer, 02/2022

Taco and Tequila Event Plating Specialist

  • Collaborated with Chef Monica Leon to expertly prepare and plate dishes, ensuring top-notch culinary presentation.
  • Assisted in the entire culinary process, from cooking to plating, while maintaining a strong focus on customer satisfaction.

Family Fun Fest Event Support

  • Played a crucial role in ensuring a smooth execution of the event by overseeing event setup and teardown.
  • Provided attentive support to vendors, addressing their needs and ensuring their success in serving attendees.

Diners, Drive-ins and Dives Live Event Support

  • Assumed a crucial role in enhancing the guest experience by directing and assisting attendees in locating their desired culinary delights.

SOBE (South Beach Food and Wine Festival), Miami, FL, Student Volunteer, 05/2020

Burger Bash Guest Services

  • Provided essential guest services during the challenging COVID-19 period, distributing masks, hand sanitizer, and hand towels.
  • Guaranteed a secure and pleasant event environment.

Food and Grove Event Support

  • Collaborated with a lead to effectively manage event logistics, including event setup and takedown, assisting guests with ticketing and on-site guidance.

Goya Foods' Family Fun Fest Registration

  • Ensured a smooth registration process by verifying guest tickets, conducting COVID screenings temperature checks, and issuing wristbands for entry.

Timeline

Prep Cook

Hell's Kitchen
2023.08 - Current

Hostess/Food Runner/Expeditor/Bar Back/Bartender

Phuc Yeah
2022.09 - 2023.06

Front Desk Agent

The Lennox Hotel
2022.04 - 2022.09

Front Desk Agent and Guest Services

Winter the Dolphin's Beach Club
2020.06 - 2021.03

Front Desk Agent and Guest Services

Coconut Cove All Suite Hotel
2019.06 - 2021.11

MBA - Business Analytics

Florida International University

Masters of Science Degree in Hospitality Management -

Florida International University

Bachelors of Science Degree in Hospitality Management -

Florida International University

Associate of Arts Degree -

St. Petersburg College
  • Food Protection Manager Certification (Servsafe)
  • Certified in the Microsoft Bundle (Word, Powerpoint, and Excel)
Myanh Vo