Mycaela Boyd
Stewartstown,PA
Summary
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Saubels Market
Stewartstown, Pennsylvania
12.2020 - Current
- Checked personal identifications during alcohol and tobacco sales.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Greeted customers and responded to informational requests.
- Maintained work area and kept cash drawer organized.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Answered phone calls to assist customers with questions and orders.
- Informed customers of in-store promotions or pricing specials.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers and provided friendly customer service.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Operated cash registers to process payments for goods and services.
Education
GED -
York Literacy Institute
York, PA01-2021
Skills
- Drawer management
- Order coordination
- Check processing
- Attention to detail
- Telephone management
- Customer satisfaction
- Basic math
- Refund handling
- Merchandise restocking
- Cash register operation
- Time management
- Payment processing
- Multitasking and organization
- Cash handling expertise
- Cash management
- Product merchandising
- Adaptability and flexibility
Timeline
Customer Service Cashier
Saubels Market
12.2020 - Current
GED -
York Literacy Institute