Mycalena Mendoza
Server/cashier
Toledo,OH
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
19
19
years of professional experience
Work History
Server
Cheesecake Factory Restaurant
Baton Rouge, Louisiana
05.2016 - 11.2022
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Upheld high standards of sanitation in accordance with health department regulations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Assistant Manager
KFC
Northwood
03.2004 - 03.2016
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Proposed or approved modifications to project plans.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Cook/server
Pizza Hut
Northwood, Ohio
12.2010 - 05.2012
- Supervised and trained kitchen staff on proper preparation techniques.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Followed established procedures and requirements for safe food handling, storage and service.
- Set up and performed initial prep work for soups, sauces and salads.
Education
Some College (No Degree) - Nursing Assistant
Southwestern College
Skills
- Team member support
- Order delivery practices
- Hostess support
- Daily specials memorization
- Server training
- Cash handling
- Food safety oversight
- Service prioritization
- Inventory management
- High volume dining
Timeline
Server
Cheesecake Factory Restaurant
05.2016 - 11.2022
Cook/server
Pizza Hut
12.2010 - 05.2012
Assistant Manager
KFC
03.2004 - 03.2016
Some College (No Degree) - Nursing Assistant
Southwestern College
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