Mychael Jackson
Houston,TX
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Dental Care Alliance
10.2022 - 07.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Resolved billing inquiries and disputes in timely fashion.
- Investigated insurance claims denials and appeals.
- Verified patient insurance eligibility and entered patient information into system.
Server
Josephine Lounge
09.2016 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
Hookah Maker
Ibiza Lounge
08.2014 - 09.2016
- Completed tasks on time to meet quality and safety standards.
- Followed safety protocols to maintain safe working environment.
- Assembled parts correctly according to specifications, reducing quality issues.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Trained new assembly personnel on proper use of equipment.
- Recognized and reported defective material and equipment to shift supervisor.
- Inspected completed products to encourage quality and adherence to company standards.
Delivery Driver
Pizza Hut
09.2012 - 10.2014
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
Education
No Degree - Mathematics Education
Stephen F Austin State University
Nacogdoches, TXNo Degree - Mathematics
Atlanta Metropolitan State College
Atlanta, GAHigh School Diploma -
Lawrence E Elkins High School
Missouri City, TX05.2009
Skills
- Ability to Lift 30 Pounds
- Regulatory Compliance
- Dining Area Maintenance
- Adaptable and Flexible
- Greeting and Seating Guests
- Customer Service and Rapport
- Cash Register Operations
- Cash Handling
- Health Information Access Management
- Call Transfers
- Recording Histories
- Comfort with Technology and Databases
Timeline
Patient Service Representative
Dental Care Alliance
10.2022 - 07.2023
Server
Josephine Lounge
09.2016 - 10.2022
Hookah Maker
Ibiza Lounge
08.2014 - 09.2016
Delivery Driver
Pizza Hut
09.2012 - 10.2014
No Degree - Mathematics Education
Stephen F Austin State University
No Degree - Mathematics
Atlanta Metropolitan State College
High School Diploma -
Lawrence E Elkins High School