Valerie Alexis
Mesa,AZ
Summary
Driven professional excelling in high-stress situations and demonstrating exceptional customer service and communication skills. Expert in resolving customer complaints, enhancing loyalty, and boosting repeat business. Skilled in upselling and teamwork, consistently achieving positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Freedom Mortgage Corporation
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Bartender
The Azure Hotel
Mesa
01.2022 - 06.2023
- Maintained full knowledge of menu offerings and learned how to prepare wide range of specialty drinks and cocktails.
- Helped bartender keep bar area tidy, clean and stocked.
- Collected, washed, polished, and replaced glasses.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
Retail Sales Associate
The Henna Shoppe
Scottsdale, AZ
01.2021 - 06.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Apache Junction High School
Apache Junction, AZSkills
- Exceptional customer service
- Upselling
- Order Accuracy
- Time management abilities
- Excellent Communication
- Cool Under Pressure
- Teamwork and Collaboration
- Table Bussing
- High Energy and Stamina
- Cash Handling
- Age Verification
- Ability to Lift 30 Pounds
- Reliable and Responsible
- Professional Demeanor
- Warm and Friendly
Additional Information
Instagram handle @Vlexisz
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Freedom Mortgage Corporation
06.2023 - Current
Assistant Bartender
The Azure Hotel
01.2022 - 06.2023
Retail Sales Associate
The Henna Shoppe
01.2021 - 06.2022
High School Diploma -
Apache Junction High School