Mychael Pinnock
New Britain,CT
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Sever
Texas Roadhouse
08.2024 - Current
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Produce Selector
Aldi Warehouse
10.2024 - 05.2025
- Ensured proper storage conditions for perishable goods, maintaining freshness and quality.
- Maintained open communication with team members, fostering a positive work atmosphere that encouraged collaboration and continuous improvement.
- Streamlined inventory management by consistently updating stock levels and replenishing supplies as needed.
- Maximized productivity by skillfully operating equipment such as pallet jacks and forklifts for safe material handling.
FOH Trainer
Olive Garden
03.2022 - 08.2024
- Contributed to increased sales revenue by sharing upselling techniques during FOH training sessions.
- Conducted and monitored job-specific front-of-house training according to new hire training program.
- Championed a guest-centric approach during training sessions, emphasizing the importance of delivering exceptional experiences through attentive service and genuine hospitality.
- Reduced turnover rates by creating a positive and inclusive work environment through team-building exercises and open communication channels.
Education
GED -
New Britain High School
New Britain, CTSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Team collaboration
Timeline
Produce Selector
Aldi Warehouse
10.2024 - 05.2025
Sever
Texas Roadhouse
08.2024 - Current
FOH Trainer
Olive Garden
03.2022 - 08.2024
GED -
New Britain High School
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