Mycindra Moore
Chicago Heights,IL
Summary
Experienced in fostering robust community engagement and enhancing member satisfaction, with a proven track record in the desired position. Successfully implemented community initiatives, resulting in increased participation and strengthened relationships within the community. Excellent communication and conflict resolution skills have contributed to seamless community operations. Extensive experience in creating and implementing community engagement strategies that foster a positive and interactive environment. Exceptional communication and organizational skills effectively manage diverse community needs. Track record of building strong relationships and resolving conflicts, ensuring a cohesive and supportive community atmosphere.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Manager
Leasing and Management Inc.
11.2022 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational and ownership priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the community efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Produced reports about community activities to keep owners, directors and residents informed.
- Maintained knowledge on reporting to advocate for appropriate changes in Gross rent changes utility anabasis MOR's REAC, Tax Credit compliance and SRN updates
Property Manager
IFF/HOMAN SQUARE
11.2018 - 11.2022
- Manage commercial properties in the Homan Square community
- Respond to tenant requests/problems in a timely and courteous manner, and generate work orders directed to vendors or maintenance staff
- Conduct regular inspections of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property
- Prepare and maintain appropriate up-to-date tenant lease files, records, correspondence and file notes
- Establish and maintain the Property Management Plan
- Aid in the production of departmental reports (e.g
- Business plans, financial statements, RFPs)
- Sort, code and ensure accuracy and compliance with contracts of all property related invoices
- Investigate cost reduction opportunities
- Assess risk management needs
- In coordination with other staff, direct the financial objectives of the properties formulate annual budgets for each property
- Monitor revenue and expenses throughout the year; track them to budget; analyze differences and issues
- Work with Finance staff to report progress regularly
- Prepare reports by collecting, analyzing, and summarizing data and trends; generate and present to management staff regular reports and reviews of budgets, finances, and related items; initiate corrective action
- Hire, train, and supervise all janitorial and maintenance personnel
- Conduct annual evaluations and ongoing professional development
- Establish and implement a property maintenance program
- Create and follow Preventative Maintenance Policies and Procedures and Property Operations Manual
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Property Manager
INTERFAITH MANAGEMENT SERVICES
01.2016 - 01.2018
- Participates in appropriate personnel functions such as interviewing, hiring, discipline, and/or termination with guidance from higher level Manager(s)
- Responsible for ensuring the ongoing site operations, including leasing interviews, inspections, processing resident vacancies
- Completed recertification's, interim and initial Tenant Income Certifications (TIC's)
- Achieved above average management performance while maintaining occupancy in 135- multifamily property
- Maximized income and reduce tenant accounts receivable, and collection losses
- Implemented strategies to resolve operational, financial and compliance problems
- Worked with Asset Management Department to ensure that all compliance requirements are met accurately and in a timely manner, to ensure property is in compliance
- Provided periodic evaluative reviews and to ensure staff understands expectations and continues to adhere to company standards
- Attend and participate in required educational programs and staff meetings
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Staff training
- Property management
- Operations management
- Financial budgeting and reporting
Certification
- Certified Compliance Manager
- Certified Occupancy Specialist
- Certified Housing Manager
- Certified Site Based Budgeting Specialist
- Tax Credit Specialist
- Chicago Association of Realtors
- Illinois Leasing License
- CPM Candidate- IREM
- Member of National Apartment Association (CAA Chapter)
Timeline
Community Manager
Leasing and Management Inc.
11.2022 - Current
Property Manager
IFF/HOMAN SQUARE
11.2018 - 11.2022
Property Manager
INTERFAITH MANAGEMENT SERVICES
01.2016 - 01.2018
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