Myeisha Miles
Westminster,MD
Summary
Dynamic professional with proven ability to excel in both collaborative and independent environments. Strong work ethic complemented by exceptional problem-solving skills. Committed to delivering high-quality results in any setting.
Clinical professional with comprehensive experience in managing clinical programs and enhancing patient outcomes. Focused on teamwork and delivering results, adaptable to evolving needs. Proven skills in project coordination and effective communication, valued for reliability and strategic thinking.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Program Coordinator ||/ Lead CMA
Johns Hopkins
Baltimore, MD
02.2021 - Current
- Coordinated multi-disciplinary teams to streamline clinical program operations and enhance patient care delivery.
- Developed and implemented training programs for staff, improving compliance with regulatory standards and protocols.
- Analyzed program data to assess effectiveness, identifying opportunities for process optimization and improved outcomes.
- Facilitated communication between departments, ensuring alignment on clinical strategies and operational objectives.
- Managed project timelines and resources effectively, ensuring successful execution of clinical initiatives within budgetary constraints.
- Boosted program enrollment by designing targeted outreach initiatives and educational materials.
- Coordinated clinical program operations to ensure compliance with regulatory standards and internal policies.
- Developed and implemented training programs for new staff, enhancing onboarding effectiveness.
- Managed patient scheduling and resource allocation, improving overall service delivery efficiency.
- Collaborated with multidisciplinary teams to streamline communication and enhance patient care pathways.
- Developed tailored treatment plans to address individual patient needs, enhancing overall health outcomes.
- Delivered high-quality health education and prevention and referred participants to local resources.
- Managed cross-functional teams of healthcare professionals to deliver exceptional patient care within strict timelines.
Lead Medical Assistant
Medstar Medical Group Hematology Oncology
Baltimore, MD
02.2018 - 2021
- Collected specimens and drew blood to support diagnostic and treatment protocols.
- Performed preliminary physical tests and documented results in patient history summaries.
- Communicated patient messages regarding concerns and treatment needs to physicians.
- Scheduled appointments for patients via phone and in person to enhance accessibility.
- Engaged patients to gather medical histories, chief complaints, and vital signs.
- Prepared treatment rooms by cleaning surfaces and restocking necessary supplies.
- Educated patients on medications, procedures, and physician's instructions for better understanding.
- Maintained organized charts and documents to optimize team productivity.
- Supervised daily operations of medical assisting team, ensuring adherence to protocols and patient care standards.
- Coordinated patient schedules, optimizing clinic flow and minimizing wait times for appointments.
- Trained and mentored junior medical assistants, enhancing team performance through knowledge sharing and skills development.
- Implemented electronic health record (EHR) systems, improving documentation accuracy and accessibility for clinical staff.
- Collaborated with healthcare providers to ensure seamless communication regarding patient care plans and treatment options.
- Developed training materials for new hires, streamlining onboarding process and accelerating acclimatization to clinic procedures.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
Medical Assistant
Mercy Hospital
Baltimore, MD
11.2016 - 02.2018
- Led patients to exam rooms, clarifying processes and addressing general inquiries.
- Recorded vital signs and comprehensive medical histories for 60 patients per shift.
- Scheduled patient appointments through phone calls and face-to-face interactions.
- Relayed essential messages from patients to physicians regarding ongoing care.
- Educated individuals about prescribed medications and relevant procedures.
- Cleaned treatment rooms while ensuring all supplies were adequately stocked.
- Maintained organization of charts and documentation to boost team effectiveness.
- Contacted pharmacies for timely submission and refilling of prescriptions.
Medical Assistant/Front Desk Receptionist
University of Maryland, Baltimore
Baltimore , MD
05.2012 - 11.2016
- Executed preliminary physical assessments to accurately record patient histories.
- Maintained treatment rooms by ensuring cleanliness and supply readiness.
- Instructed patients on medication use, procedures, and physician directives.
- Enhanced productivity by organizing charts and essential documents.
- Ensured confidentiality of patient information through meticulous record management.
- Evaluated and logged vital signs within outpatient environments.
- Managed inventory and documentation for vaccines and product expirations.
- Coordinated appointment scheduling, confirmation, and payment collection.
- Administered patient care, including vital signs monitoring and medical history documentation.
- Coordinated patient scheduling and follow-up appointments to enhance operational efficiency.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive information.
- Educated patients on treatment plans and medication instructions, fostering informed decision-making.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Some College (No Degree) - Health Care & Science
UMGC
Diploma - Medical Assistant
TESST College of Technology
Beltsville, MD04.2012
High School Diploma -
Arundel High School
Gambrills, MD06.2011
Skills
- Documentation expertise in healthcare procedures
- HIPAA compliance knowledge
- Phlebotomy and venipuncture proficiency
- Communication with patient families
- Supervision and team management
- Data entry accuracy
- Scheduling for patients
- Effective problem-solving
- Level-headedness in emergencies
- Excellence in customer service
- Efficient schedule management
- Ensuring patient safety
- Supervisory skills for staff
- Administering medications safely
- Developing daily living skills
- Expertise in applied behavioral analysis
- Planning treatments effectively
- Providing one-on-one support
- Resolving conflicts efficiently
- Certified in first aid and CPR
- Monitoring site activities
- Managing clinical data effectively
- Coordinating patient care services
- Proficient in data collection methods
- Understanding healthcare systems thoroughly
- Adhering to good clinical practices
- Managing clinical programs successfully
- Team management
- Patient care
Certification
CCMA certification
Timeline
Clinical Program Coordinator ||/ Lead CMA
Johns Hopkins
02.2021 - Current
Lead Medical Assistant
Medstar Medical Group Hematology Oncology
02.2018 - 2021
Medical Assistant
Mercy Hospital
11.2016 - 02.2018
Medical Assistant/Front Desk Receptionist
University of Maryland, Baltimore
05.2012 - 11.2016
Some College (No Degree) - Health Care & Science
UMGC
Diploma - Medical Assistant
TESST College of Technology
High School Diploma -
Arundel High School