Myesha Houser
Parallon
Montgomery
7
years of professional experience
Financial Counselor supporting emergency room patient accounts through payment collection, payment-plan setup, and balance resolution. Works with patient billing, collections, and service conversations that move accounts toward resolution while keeping interactions professional and clear. Brings a strong customer-service approach to financially sensitive patient discussions.
Work History
Financial Counselor
2 Years 8 Months- On site specialist that collects payments for patients that have been seen in the Emergency Room in the hospital.
- Willing to relocate to: Montgomery, AL - Montgomery, AL
- Authorized to work in the US for any employer
Medical Assistant
2 Months- Connected patients to muscle stems for therapeutic assessment.
- Assessed and recorded patient pain levels to inform treatment plans.
- Documented encounter information in EHR (Eclipse) to ensure accurate patient records.
- Activity Director
Tier 1 Customer Service Representative
3 Months- Handled inbound calls to address customer inquiries and provide solutions
- Resolved customer complaints through effective communication and problem-solving
- Conducted research to gather information for customer queries and ensure accurate responses
- Log information
Collections Specialist
4 Months- Outbound/Inbound calling to develop payment plans, collect debts, and resolve outstanding balances
- Managed collections process to reduce outstanding debts and improve recovery rates.
- Developed effective communication strategies to negotiate payment plans with clients.
- Analyzed account data to identify delinquent accounts and prioritize collection efforts.
Sales Chat Agent
9 Months- Handled inbound chats to assist customers with inquiries and guide them towards purchasing decisions
- Facilitated sales through effective communication and product recommendations
- Processed debit/credit card transactions to ensure smooth and secure payment experiences
Customer Service Representative
1 Year 1 Month- Handled inbound calls regarding Apple products and services.
- Managed remote work environment to ensure seamless customer support.
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Utilized CRM systems to track customer interactions and ensure timely follow-up on inquiries.
- Resolved escalated customer issues by employing conflict resolution strategies and maintaining composure under pressure.
Education
Associate's degree - Medical Assistant
High school or equivalent - General Studies
Skills
Customer Service
HIPAA
EHR systems
Filing
Patient registration
Patient demographic entry
Front desk operations
Medical billing
Insurance verification
Claims processing
Payment posting
Microsoft Office
Medical terminology
Timeline
Financial Counselor
Parallon
12.2023 - CurrentRead More
Medical Assistant
Montgomery Medical & Rehab
11.2022 - 01.2023Read More
Tier 1 Customer Service Representative
American Customer Care
07.2022 - 10.2022Read More
Collections Specialist
Blue Novis-Collections
01.2022 - 05.2022Read More
Sales Chat Agent
Afni
03.2021 - 12.2021Read More
Customer Service Representative
VXI Global Solutions
01.2020 - 02.2021Read More
Jefferson Davis High School
High school or equivalent from General Studies
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South University-Montgomery
Associate's degree from Medical Assistant
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