Summary
Overview
Work History
Education
Skills
Timeline
Generic

Myesha Litt

Atlanta,GA

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Allstate Insurance Co
Atlanta, GA
01.2020 - 01.2024
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Excelled in exceeding daily credit card application goals.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Atterbury Job Corps
Atlanta, GA
07-2014

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Quality assurance controls
  • Typing proficiency
  • Problem-solving
  • Adaptability and flexibility
  • Call management
  • Creative problem solving
  • Positive and professional
  • Assertiveness
  • Negotiation strategies
  • Decision-making
  • Calm demeanor
  • Script adherence

Timeline

Customer Service Representative

Allstate Insurance Co
01.2020 - 01.2024

High School Diploma -

Atterbury Job Corps
Myesha Litt