Self-motivated professional with extensive experience in guest services. Skilled in customer relations, recordkeeping, and problem-solving. Maintains a pleasant personality while greeting and communicating with others to foster a positive atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Silver Sands Motel And Apartments
White Lake, NC
05.2020 - Current
Greeted customers warmly and made them feel welcome.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Handled cash transactions accurately, balancing the register at the end of each shift.
Updated customer information in databases regularly to ensure accuracy of records.
Resolved any customer complaints or issues in a timely fashion following established protocols.
Explained policies and procedures to visitors.
Responded to inquiries and room requests made online, by phone, and via email.
Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Adhered to daily cleaning schedules and updated as needed based on demand.
Food Manufacturers
Taylor Manufacturing Inc
Elizabethtown, NC
09.2022 - 06.2023
Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
Inspected finished goods prior to shipment and ensured they met quality standards.
Measured and weighed items to meet quality standards and prevent waste.
Produced quality products by palletizing, packaging and assembling finished items.
Maintained accurate records of all materials used in the production process.
Education
High School Diploma -
Bladen Early College High School
Dublin, NC
06-2022
Associate of Science - Biology
Bladen Community College
Dublin, NC
05-2022
Associate of Arts - Liberal Arts and General Studies
Bladen Community College
Dublin, NC
05-2022
Skills
Task Delegation
Safe cleaning with chemicals
Cleaning and sanitization
Office Administration
Customer Service
Manufacturing
Languages
English
Professional
Timeline
Food Manufacturers
Taylor Manufacturing Inc
09.2022 - 06.2023
Front Desk Receptionist
Silver Sands Motel And Apartments
05.2020 - Current
High School Diploma -
Bladen Early College High School
Associate of Science - Biology
Bladen Community College
Associate of Arts - Liberal Arts and General Studies