Tisha Hawthorne
Front Desk
Alexandria,LA
Summary
Dynamic professional with a proven track record at Candlewood Suites Hotel, excelling in team leadership and customer service. Enhanced operational efficiency through innovative training programs and effective inventory management. Recognized for resolving customer concerns swiftly, fostering a positive environment that boosted satisfaction and retention. Skilled in decision-making and staff development. Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Front Desk Receptionist
Candlewood Suites Hotel
Alexandria, LA
02.2022 - Current
- Supervised daily operations to ensure efficiency and adherence to company policies.
- Developed and implemented training programs for new staff, enhancing team performance.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Coordinated schedules and resources for events, ensuring effective execution of activities.
- Assisted in budget planning and monitoring expenses to support financial goals.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Trained and mentored new reception staff on procedures and customer service standards.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Implemented improvements in front desk workflows, enhancing overall guest satisfaction scores.
- Collaborated with various departments to streamline communication and support operational goals.
- Resolved guest complaints proactively, fostering a welcoming environment and promoting repeat visits.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Housekeeper/Laundry Attendant/Breakfast Attendant
LaQuinta Inn & Suits
Alexandria, LA
10.2020 - 02.2022
- Managed daily office operations, ensuring efficiency and organization across administrative functions.
- Coordinated schedules and appointments for management, optimizing time allocation and resource use.
- Developed and maintained filing systems, enhancing document retrieval and information sharing processes.
- Assisted in inventory management, tracking stock levels and facilitating timely reordering of supplies.
- Performed daily cleaning and sanitization of guest rooms and common areas to ensure high standards of hygiene.
- Managed laundry operations, including washing, drying, and folding linens and towels efficiently.
- Inspected rooms post-cleaning for quality assurance, addressing any deficiencies promptly.
- Trained new staff members on cleaning protocols and safety procedures to enhance team performance.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with maintenance staff to report and resolve facility issues impacting guest experience.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Education
High School Diploma -
Tioga High School
Tioga, LA 08.2000 - 05.2005
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
Timeline
Front Desk Receptionist
Candlewood Suites Hotel
02.2022 - Current
Housekeeper/Laundry Attendant/Breakfast Attendant
LaQuinta Inn & Suits
10.2020 - 02.2022
High School Diploma -
Tioga High School
08.2000 - 05.2005